things to ask your mortgage broker

20 Questions to Ask a Mortgage Broker

| | 9 minute read

Good mortgage brokers can help you to find a home loan that meets your needs. Conversely, bad ones may focus more on the commission they can earn, rather than finding the best deal for you.

You need to be able to separate the wheat from the chaff, which means you should enter any meeting with a mortgage broker with the right questions.

We’re going to look at 20 great questions as well as the answers you should expect to receive to each one.

At uno, we’re a digital mortgage platform. We’re licensed as a mortgage broker, but we use technology to give our customers greater transparency and make it easy. You can find out more about what makes us different here.

Question #1 – How Much Experience do You Have?

This question will allow you to establish what the broker can do to help you. Don’t completely discount brokers with little experience, especially if they work for an organization that has a good reputation.

Still, an experienced broker will possess more experience, which they can apply to your situation.

Question #2 – Do You Have a Credit Licence?

Some mortgage brokers have credit licenses, as their activities fall under those listed in the National Credit Code.

The rest should be credit representatives or employees of a licence holder. This means that they represent somebody who has a credit licence. Be wary of any mortgage brokers who don’t have their own credit licences or aren’t representing somebody who does.

Question #3 – Why Should I Use a Broker?

This question leads into the sales pitch, so your aim is to sort through the salesy talk and get down to brass tacks.

Your mortgage broker should explain the direct benefits of working with them. These benefits may include access to more home loan products and contacts within the industry, among others.

Question #4 – Are You a Member of a Professional Organisation?

Mortgage brokers don’t have to maintain membership of a professional organization. However, those who do, operate under stricter guidelines than those who don’t.

Look for membership of either the Finance Brokers Association of Australia (FBAA) or the Mortgage & Finance Association of Australia (MFAA). Both indicate that your broker meets some exacting professional standards.

Question #5 – How do You Choose the Right Loan for Me?

This question allows you to work out the broker’s process. Ideally, the broker will want to find out what you’re looking for so they can match a home loan to your needs and situation.

Be wary of any brokers who try to push products you don’t want. These brokers may be looking at the commission they’ll earn, rather than try to find the best product for you.

Just so you know: At uno, our technology runs thousands of variations on product scenarios in real time – which is something a traditional broker simply couldn’t do in their head. You can start searching for a deal with uno right now.

Question #6 – How Much is the Brokerage Fee?

Some brokers charge a fee for their services. It’s important to know what this fee is before signing on the dotted line. Some will charge a flat fee, whereas others may ask for a percentage of the loan value. If this is the case, ask for a Credit Assistance Quote to get an indication of the the fees that might be applicable.

Some may work solely for the commissions they receive from lenders.

At uno, we don’t impose any fees or charges for providing credit assistance to our customers.

Question #7 – How Many Lenders Do You Work With?

This is an important question because brokers who work with few lenders have limited scope for finding a home loan that suits you.

Ideally, your broker will work with several prominent lenders and some speciality lenders. This will provide you with a greater choice. At uno, we have 21 lenders on our panel, so you can be confident in finding the right home loan for you.

Question #8 – What Commissions Do You Receive?

You want to know what drives your mortgage broker, so be direct when asking about the commissions they receive.

This will help you determine if the broker has any bias. After all, if they receive higher commissions from one lender than they do from the rest, they may try to push you towards that lender.

At uno, our team of experts are not paid a sales commission, so you can be confident you’re getting the advice that is right for you. The commission we receive as a business from lenders is reinvested into our business, rather than being used as an incentive for individuals to sell or push (which just isn’t our style).

Question #9 – What Deposit Do I Need?

This question will show how much thought the broker has put into your situation. A lot of people don’t need to raise the typical deposit for a home loan. This all depends on personal circumstances, of course.

The broker should take those circumstances into account and tell you about any products that don’t need the same deposit as a standard home loan.

Question #10 – Will My Credit Card Limit Impact My Borrowing Power?

Did you know your credit card limit can have an effect on your ability to borrow? Your mortgage broker should.

Many lenders are wary of borrowers with high credit card limits. This may result in you receiving less money than you’d hoped for. Your broker should understand the impact your credit card limit may have on your ability to get a home loan.

Question #11 – What’s the Comparison Rate For?

All lenders must offer a comparison rate when advertising their home loan products. This rate combines several things, including the loan’s interest rate and any fees the lender attaches to the loan. It doesn’t include stamp duty and some external fees, such as those you’d pay to a solicitor.

Be wary of any broker who can’t explain what a comparison rate is and how it’s used.

Question #12 – What Fees Will I Pay?

Most loans incur additional fees. Lenders may charge you for arranging the loan, in addition to various other fees. You may also need to pay stamp duty and solicitors fees.

Your mortgage broker should be able to offer a full rundown on every fee you’ll face when arranging a home loan.

Question #13 – What is Lenders Mortgage Insurance?

Lenders usually take out Lenders Mortgage Insurance (LMI) on home loans that exceed 80% of the property’s value. LMI protects the lender if the borrower defaults on the loan.

Your broker should explain what LMI is if it will affect you, and why lenders may apply it to a home loan product.

Question #14 – Can I Get the First Home Owner’s Grant?

The Australian government created the First Home Owner’s Grant (FHOG) to help people to get onto the property ladder. It’s a one-off payment, with the amount you receive varying depending on different circumstances.

A broker should be able to explain your FHOG eligibility and how this might affect the home loan products you have access to.

Question #15 – Will a Default on My Credit Report Affect the Loan?

Lenders are naturally wary of defaults on a credit report, as they show the borrower has failed to pay a loan back in the past.

However, defaults don’t always prevent you from getting a loan. Ask your broker about any defaults you may have and what products they can provide access to.

Question #16 – What Features Should My Home Loan Have?

Many loans offer more than the basic features because lenders want to attract as many customers as possible. These features may include things like a redraw facility, no break costs, or the option of making additional payments.

You should know which of these features apply to your circumstances. Your broker should make every effort to find a product that contains the features you want.

Question #17 – Can I Fix the Interest Rate Later?

You need to ask this question if you take out a variable rate loan. These types of loans can benefit you in some circumstances but will cause higher payments if Australia’s national interest rate rises.

The ability to fix the rate at a favourable level may prove useful in such circumstances.

Question #18 – What Information Do You Need From Me?

Ask your broker about the documentation needed to secure your home loan. This will usually include a couple of forms of ID, details about your income, and some other documents.

A good broker will provide a detailed list, as failure to produce the right documents will delay the process.

Question #19 – What Procedures Do I Need to Follow?

Every lender has different procedures that they want you to follow in order to secure your financing.

Your broker should know these procedures in detail, including anything specific to the lenders they work with. Again, this knowledge speeds up the process so you can secure your loan quicker.

Question #20 – How Long Will it All Take?

Ask your broker about the length of the home loan process, from initial application through to settlement. Also, ask about anything that may hold the process up.

You’re usually looking at a time frame of between four and six weeks. However, some issues may cause delays. At uno, we factor in lender approval times into our technology, so we can help if you’re on a tight deadline.

What to do next

Now you know the questions you need to ask, it’s time to start looking for a qualified mortgage broker. Here are a few steps to get you started:

Find out what makes uno different
Use our calculator to find out how much you need to borrow.
Talk to an uno advisor using our live chat feature.
Start searching for great home loan deals right now

This information is general in nature, and you should always seek professional advice when making financial decisions.

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Alexi Neocleous

With over 20 years experience, Alexi has written extensively a wide cross section of financial topics. These topics range from financial planning, mortgages, property commentary and all points in between.

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