uno Home Loans has revolutionised Australia’s home-loan market. Every month, we use our technology to assist thousands of homeowners, investors, refinancers, first-home buyers and downsizers get the right deal – the loan that best suits their individual circumstances. And we provide great advice and service along the way, demystifying and simplifying what can often be a stressful and complex process.
How do we get you a better deal? Let us count the ways …
1. We’re 100 per cent transparent
While traditional mortgage brokers might only show you two or three options (because they simply can’t have all of the thousands of product variations in their head), we provide you with all available home loan options in our database that you could be eligible for. You see everything, which gives you true choice and transparency. It means that you can see which is the best option for you, whatever your personal preferences and goals.
2. We have no hidden agendas
Unlike traditional brokers, our home loan advisers aren’t paid sales commissions. They are paid a salary, which means they have one objective – to find you the best home loan deal and guide you through to the end of the process. In many cases, we will negotiate with lenders on your behalf. There are no personal or team incentives to “sell” you a product from a specific lender.
3. We have unbeatable technology
Our tech powers through hundreds of mortgage products with thousands of variations or “rules” that modify these based on every customer’s unique situation. There are thousands of possible product configurations for any individual borrower. Without smart technology, it’s extremely difficult for anyone – be it a customer or professional – to identify the best option. Traditional mortgage brokers couldn’t run those comparisons in their head even if they wanted to! Fortunately, our platform makes the process data-powered and smarter.
4. We have smart and experienced experts
Our advisers are extremely experienced and genuinely understand Australia’s home-loan market. They enjoy the challenge of finding the best loan deal and push hard to exceed customers’ expectations 10-fold. They also love data and know how to use our advanced technology, which means the advice they offer is always backed by data and up to date. Read about our team of advisers here.
5. We’re (almost) always open
You can reach one of our specialists every day of week – from 8am to 10pm on weekdays, and 9am to 5pm on weekends. How you do it is up to you – web chat, email, Skype, text … or even talk to one of us on the phone. Chances are you can chat to one of our home-loan advisers right now.
6. We may be a digital business, but we believe in “old-fashioned” customer service
We genuinely want to provide our customers with the best possible home loan for their individual circumstances. Our mission is to change the way Australians get a home loan by using technology with all of the deals the big and specialist banks are offering, and team this with advice that helps you make the right decision.
7. We’ll never pester you
Our customers don’t receive phone calls from salespeople. We’ll reach out to tell you we’re here, but we’ll never hound you. But if you decide to work with us, we will keep in regular contact to make sure you know what is happening at all times. Read about our mission here.
8. We’re THIS confident we can get you a better deal
We’re so confident we can help you find the best home loan that we offer the “Better Deal Challenge”*. If you can land a better mortgage deal than we can find you, and it’s a comparable product, we will pay the difference in monthly repayments for one year. The fact is, though, that we have helped many Australians save money and have more flexibility on their owner-occupier or investment loans. You can find some of our customer stories here.
If you would like to discuss how uno can help you find the right loan, contact us here and we can get started.
What to do next
To get a better home loan the smarter, faster way:
* A Better Deal is a proposed loan with a lower total cost over a selected period. If the customer finds a Better Deal on a Comparable Product and they go with uno, we’ll pay the difference of the monthly repayment amounts between uno’s proposed loan and the customer’s Better Deal for the first year after settlement. A customer’s Better Deal must be evidenced to our satisfaction within 72 hours of receiving a Credit Proposal. Subject to assessment, eligibility and terms & conditions. Approval not guaranteed. Valid until 31/12/2017.