uno Home Loans has revolutionised Australia’s home-loan market. Every month, we use our technology to assist thousands of homeowners, investors, refinancers, first-home buyers and downsizers get the right deal – the loan that best suits their individual circumstances. And we provide great advice and service along the way, demystifying and simplifying what can often be a stressful and complex process.
How do we get you a better deal? Let us count the ways …
1. We’re 100 per cent transparent
While traditional mortgage brokers might only show you two or three options (because they simply can’t have all of the thousands of product variations in their head), we provide you with all available home loan options in our database that you could be eligible for. You see everything, which gives you true choice and transparency. It means that you can see which is the best option for you, whatever your personal preferences and goals.
2. We have no hidden agendas
Unlike with traditional mortgage brokers, when you settle a loan with uno, our individual Advisers don’t receive a commission. Commission from lenders is paid to uno, as a business, and is invested in the technology, platform, content as well as our people so that we can not only offer customers a better deal but great advice too. This means our Advisers have one objective – to find you the best home loan deal and guide you through to the end of the process. In many cases, we will negotiate with lenders on your behalf. There are no personal or team incentives to “sell” you a product from a specific lender.
3. We have unbeatable technology
Our tech powers through hundreds of mortgage products with thousands of variations or “rules” that modify these based on every customer’s unique situation. There are thousands of possible product configurations for any individual borrower. Without smart technology, it’s extremely difficult for anyone – be it a customer or professional – to identify the best option. Traditional mortgage brokers couldn’t run those comparisons in their head even if they wanted to! Fortunately, our platform makes the process data-powered and smarter.
4. We have smart and experienced experts
Our advisers are extremely experienced and genuinely understand Australia’s home-loan market. They enjoy the challenge of finding the best loan deal and push hard to exceed customers’ expectations 10-fold. They also love data and know how to use our advanced technology, which means the advice they offer is always backed by data and up to date. Read about our team of advisers here.
5. We’re (almost) always open
You can reach one of our specialists every day of week – from 8am to 10pm on weekdays, and 9am to 5pm on weekends. How you do it is up to you – web chat, email, Skype, text … or even talk to one of us on the phone. Chances are you can chat to one of our home-loan advisers right now.
6. We may be a digital business, but we believe in “old-fashioned” customer service
We genuinely want to provide our customers with the best possible home loan for their individual circumstances. Our mission is to change the way Australians get a home loan by using technology with all of the deals the big and specialist banks are offering, and team this with advice that helps you make the right decision.
7. We’ll never pester you
Our customers don’t receive phone calls from salespeople. We’ll reach out to tell you we’re here, but we’ll never hound you. But if you decide to work with us, we will keep in regular contact to make sure you know what is happening at all times. Read about our mission here.
What to do next
To get a better home loan the smarter, faster way: