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Customer Stories

Our mission is to make getting a better home loan simpler, more transparent and a remarkable experience for our customers. Buying a home means so much to us all – so it’s a privilege to share the home buying stories of some of our customers here.

Alex and Prue got a first home owner concession to buy property

“Oftentimes our conveyancer was atrocious with her availability and guiding us as first home owners through the process, so uno would act in that role.”
Nidean used the first home owners grant

“Last year when I was thinking about buying a house it seemed so impossible. After talking to Tian and hearing, ‘here are your options’, I knew there was a little bit of hope there; that it was possible.”

Syed refinanced to get a better rate

“I bought the property in April 2015 and wanted to use the growing equity to possibly invest. I also wanted to get a better interest rate.”
Chris refinanced to pay for renovations

“All I was doing was servicing my old loan. I didn’t know I was allowed to use the equity to buy other things.” 
Christine acted as guarantor to give her kids a leg-up onto the property ladder

Like many parents, Christine Freney wanted to help her kids on the path to home ownership. But it’s never been more difficult for young people to secure an affordable home. Find out how uno helped Christine and her son secure the perfect loan – together.

Self-employed Damien refinanced his loan

Sydney-born Damien has taken his lifelong passion for music and technology and found professional success internationally as the founder and CEO of New York-based Blue Pie Records. But as anyone growing a business knows, things can be tricky financially – and Damien decided it was time to face the music on his home loan.

Nearing retirement, Robyn bought an investment property

Robyn Cott had long-held plans to retire to the country. The 54-year-old accountant from Richmond, in Sydney’s northwest, craved a quieter life on the other side of the Blue Mountains. She has a close friend with similar ideas. “I’ve always wanted to retire to the bush somewhere,” Cott says. “[My friend and I] have been
How uno helped one family in the middle of a home loan muddle

Finding the right home loan deal in a mountain of complexity Emma Cleary and her husband unexpectedly found their ideal family home in Sydney’s inner west. The find was unplanned – they weren’t really looking – but soon this significant Glebe property was all they were thinking about. So they decided they would try to buy it,
“The ‘live chat’ messaging made it possible to exchange all necessary details at our convenience”

Andrew Niklaus, who has been deaf since birth, used uno’s online chat function to find his ideal home loan. This is his story. Working in the disabilities support and childcare industries, my wife Sandra and I could only dream of owning a family house. I work infrequent casual hours, she holds a part-time job and the
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© 2018 Planwise AU Pty Ltd trading as uno Home Loans ABN 81 609 882 804 Australian Credit Licence Number 483595. Planwise is majority owned by Westpac Banking Corporation.
*Average savings figure of uno customers who switched their home loan for a lower interest rate between January 2018 and May 2018, assuming minimum monthly repayments remain constant for the life of the loan.

*Offer only available for new home loan and refinance applications that are lodged with a lender via uno Home Loans (“uno”) between 12 October – 21 December 2018, and settled by 31 March, 2019 (“promotional period”). Eligible applicants will receive confirmation from uno that their home loan application has been lodged with a lender. Eligible applicants will receive a one-time AUD$1,000 cash payment from uno following settlement of their home loan, which must occur within the promotional period. Limited to one payment per main applicant. Multiple applications submitted by the same main applicant are not eligible for multiple payments. uno will be in contact with the main applicant upon settlement of the home loan application to confirm the payment details. Payment time is up to 6 weeks after confirmation of main applicant’s payment details. All loan applications are subject to uno assessment and lender approval. Only home loan applications with a total loan amount greater than or equal to AUD$250,000 are eligible to receive the payment. This is a limited time offer and may be varied or withdrawn by uno at any time.

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