The Active Home Loan Manager

Customer Service Consultant

uno Home Loans is a company transforming mortgage broking in Australia, redefining the customer experience with a ‘digital first’ platform backed by outstanding customer support to help Australians win at home loans.

We help customers to buy or refinance their home by finding the best home loan product from Australia’s top lenders and supporting them with expert advice to complete the entire mortgage process.

Our unique difference is we don’t believe our job stops when a home loan is taken out. When you’re a customer of uno we are on your team to support you to manage your home loan for success; whether that’s saving every month, implementing the right strategies or paying it off faster.

Why uno – pronounced ‘you know’ not ‘unooo’

We’re a friendly bunch as we don’t think there is any other way to be. We believe it’s not just what you say that’s important, but the way that you say it. We’re confident because we truly believe you won’t find a better home loan experience anywhere else. Our skilled team are experts in their field; across mortgage lending, engineering, and marketing innovation and are backed up by our unique tech, making us the most knowledgeable in the business.

Responsibilities 

  • As a Customer Service Consultant you will be responsible for :
  • Providing a seamless customer service experience through timely and accurate response to all customer enquiries via inbound calls, email and chat
  • Educating customers on uno’s customer value proposition (Active Home Loan Management)
  • Supporting the business grow an engaged pool of Actively Managed Home Loan Customers through execution of outbound campaigns
  • Contributing to the ongoing improvement of uno processes 

 

Role Desirable Skills & Attributes:

  • Previous experience in providing customer service
  • Knowledge of financial service products
  • Confidence in calling people and starting conversations
  • Superior verbal and written communications skills
  • Digital services experience in managing communications online using various web tools and workflow applications
  • Tech savvy

 

Behaviours:

  • Loves talking to customers and helping them solve their problems
  • Upbeat, engaging,  friendly and people orientated
  • Committed to building and managing customer relationships 
  • Never allow a consumer to walk away unsatisfied;
  • Collaborative
  • Proactive and self directed
  • Brave and prepared to share ideas/solutions

 

Working Requirements 

If you’re a great fit against what we’re looking for, and would like to be a part of this exciting journey as we help Australians win at home loans please apply and make sure you address in a cover letter why you think you’d be the perfect fit for uno and how you’re different to the average. You must have the right to work in Australia.

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