RACV FAQs

At uno, we are always striving to provide our customers with great value, and not just with their home loan. Our partnership with RACV is a natural extension of our promise.

What am I eligible for if I settle my loan with uno?
As an RACV member, you can receive a $500 voucher to use at the RACV Resort of your choice when you settle on a loan with our partner, uno Home Loans.

Where is my voucher valid?
Your voucher is valid at any of RACV’s 8 Resort locations – Torquay, Cape Schanck, Cobram, Inverloch, Goldfields, Noosa, Royal Pines, Hobart. This voucher is (Nnot valid for at RACV Clubs – City & Healesville.)

How long is my voucher valid for?
Your voucher is valid for 3 years.

Account Queries

Will this credit appear on my RACV membership?
No, please treat this voucher as you would any other voucher. The voucher will not be extended if lost and will not be replaced.

How do I update my uno contact details?
To update your uno contact details, contact uno via email at contact@unohomeloans.com.au.

Where can I find the uno full Terms and Conditions for these offers?
A full list of terms and conditions for this offer can be found here.

How will uno and RACV collect and handle my personal information?
Details of how we collect and handle your personal information can be found in our Privacy Collection notice here.

I have a complaint about uno. What should I do?
uno’sincludes full details of how to raise a complaint by email at complaints@unohomeloans.com.au.

I have a complaint about RACV. What should I do?
Details for lodging a complaint with RACV can be found HERE. You call us at 13 RACV (13 72 28) or you can email member/customer complaints HERE.

Redeeming Offer

Can I receive this offer in conjunction with other offers?
This offer is not available with any other offers, unless specified.

Is the loanScore$10 Prezzee eGift Card offer only available to existing RACV members?
Yes, you must be an RACV member to be eligible for this offer.

I am an existing loanScore subscriber, is the$10 Prezzee eGift Card offer available to me too?
No, the offer is only available to new loanScore subscribers during the promotional period. However, if you settle a loan during the promotional period you may be eligible for a $500 RACV Resorts Voucher.

What is the promotional period for the$10 Prezzee eGift Card offer?
The$10 Prezzee eGift Card offer promotional period will run between 19 April 2021 and 18 October 2021.

What is the promotional period for the $500 RACV Resorts Voucher offer?
The $500 RACV Resorts Voucher offer is available to customers who complete an Eligible Application between 19 April 2021 and 18 October 2021 and settle by18 January 2022.

Is the settlement offer of the $500 RACV Resorts voucher only available to existing RACV members?
Yes, you must be an RACV member to be eligible for this offer. To become a member, you need to take out a member-qualifying product with RACV, such as home or motor insurance, emergency home or roadside assistance and more. To find out more, please visit www.racv.com.au.

When will I receive my $500 RACV Resorts voucher?
Please allow up to 3 weeks to receive your voucher after your settlement date.

When will I receive my loanScore t$10 Prezzee eGift Card offer?
Please allow up to 3 weeks to receive your eGift card after completing your loanScore application.

I have met the eligibility criteria but haven’t received my voucher/eGift Card? What do I do?
Please allow up to 3 weeks for your voucher/eGift Card to be sent via email. If you have not received these within this period, you can contact RACV xxxxxx

Why am I not eligible for the offer?
If your RACV Member details don’t match up with the details you provided in your loanScore subscription and/or settled loan, we may not be able to validate your RACV membership to provide you with your voucher/eGift Card. If you subscribe outside of the promotional period, you will not be eligible for the offer either.

I put in the wrong RACV Membership number, can I change it?
Yes, please contact uno by email on contact@unohomeloans.com.au to let us know.

How can I redeem my RACV Resorts vouchers?
Vouchers must be redeemed at the resort and cannot be redeemed online or over the phone

Do I need to use the full amount of my RACV Resorts voucher in one transaction?
Yes, your voucher needs to be redeemed in one transaction, but you can charge back to your room and settle the final account on checkout.

General FAQs

About uno.
For a full list of FAQ’s about uno, please visit the uno FAQ’s page

About RACV
For more information about RACV Membership, please visit https://www.racv.com.au/

Why has uno partnered with RACV?
At uno, we are always striving to provide our customers with great value, and not just with their home loan. Our partnership with RACV is a natural extension of our promise.

Why has RACV partnered with uno?
RACV’s partnership with uno is a natural extension for RACV Home, with an existing track record as a home insurance provider. We’re now able to facilitate connections to new products and services when buying and selling a home, like uno Home Loans.

Was this helpful?