The Active Home Loan Manager

uno, we’re here to help in difficult times

uno’s first priority is to help home loan customers through the COVID-19 crisis and support you to manage your home loan effectively. That means we’re keeping you informed and up to date on the latest information, advice and help available so you can make informed decisions. 

Financial resilience is more important than ever right now and uno is keeping watch on thousands of our customers’ home loans so they can focus on the things that matter.

You’ve heard from our CEO, Anthony Justice that for us it is business as usual. We are a digital-first business which means there is no interruption to our service and we will continue to be available by phone and email.


Where to go for hardship relief.

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of banks, contact numbers and links to websites to help you get in touch quickly and get the support you need. We’ll be sharing more news and information in the weeks and months to come.

Getting your home loan in good shape now matters. 

We also know that now is an important time to act and make sure your home loan is in the best shape possible with regards to your needs and circumstances. If property prices come down, as they are predicted to, you may have fewer options later, such as refinancing. This is because your loan value vs your property value may have changed and this will limit your options with lenders and may prevent you from accessing competitive rates.

This year we launched Active Home Loan Management which is our commitment to look after the home loans of our customers, actively.  As part of this service you can use our online tool, loanScore, to monitor your home loan against 1,000’s of others and be alerted when your home loan needs attention.  

By signing up here you can feel reassured we’re keeping an eye on your loan while you focus on your family’s well-being. You will also receive our market update email with important announcements, finance news and things you need to know about property.

As Australia’s first Active Home Loan Manager, we’re determined to help our customers start on a great rate and stay on a great rate the whole time they have a loan and we are offering home loan advice to everyone who needs it, no matter their situation.  

Our brokers are standing by to support you.

Our expert brokers are here to help answer any questions you have and explain anything you don’t understand. We’ll be honest and transparent. This is not about selling you a home loan but helping you understand your options in difficult times and even helping you renegotiate with your current lender, at no cost to you.

Our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on

You can contact us through our online portal

Follow us on social to stay up to date. 

You can follow us on Facebook, Twitter and LinkedIn where we are posting information and market updates in real-time.

 We’re all in this together.

In times of crisis, we believe in doing what we can to help those in difficulty, financially or otherwise.   We support The Salvation Army’s StreetLevel charity and we will be donating food and hygiene items over the coming days to help with any shortages they are experiencing. 

If we can be of assistance, we’d love to help you.


This information in this article is general only and does not take into account your individual circumstances. It should not be relied upon to make any financial decisions. uno can’t make a recommendation until we complete an assessment of your requirements and objectives and your financial position. Interest rates, and other product information included in this article, are subject to change at any time at the complete discretion of each lender.

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