Velocity Frequent Flyer FAQs

At uno, we are always striving to provide our customers with great value, and not just with their home loan. Our partnership with Velocity is a natural extension of our promise.

Account Queries

How do I update my Velocity Frequent Flyer contact details?

In order to update your Velocity contact details you will need to contact Velocity Frequent Flyers Program, or by logging into your Velocity Account.

How do I update my uno contact details?

To update your uno contact details, contact uno via email at contact@unohomeloans.com.au.

Where can I find the uno full Terms and Conditions?

A full list of terms and conditions for this offer can be found HERE.

Where can I find the Velocity full Terms and Conditions?

A full list of terms and conditions for this offer can be found HERE.

I have a complaint about uno. What should I do?

uno’s Credit Guide includes full details of how to raise a complaint by email at complaints@unohomeloans.com.au.

I have a complaint about Velocity. What should I do?

Details for lodging a complaint with Velocity can be found HERE, or you can email member/customer complaints at mccbackoffice@virginaustralia.com.

Earning Points

Can I receive this offer in conjunction with other offers?

This offer is not available with any other offers, unless specified.

Is the loanScore 1,000 bonus Points offer only available to existing Velocity members?

If you are not an existing Velocity member, as long as you join Velocity and provide your Velocity Frequent Flyer number when you subscribe to loanScore you can be eligible to get the bonus Points.

I am an existing loanScore subscriber, is the 1,000 bonus Points offer available to me too?

No, the offer is only available to new loanScore subscribers during the promotional period. However, if you settle a loan during the promotional period you may be eligible for 100,000 bonus Points.

What if I forget to provide my Velocity Frequent Flyer number when I sign up to loanScore, can I get the points offer?

Yes, if you signed up during the promotional period you can contact uno at contact@unohomeloans.com.au to add in your Velocity Frequent Flyer number within 3 months of signing up to still get the points.

What is the promotional period for the 1,000 bonus Points offer?

The 1,000 bonus Points promotional period will run between 20/02/2020 and 31/10/2020.

What is the promotional period for the 100,000 bonus Points offer?

The 100,000 Velocity Points offer is available to customers who complete an Eligible Application between 20/02/2020 and 31/10/2020 and settle by 31/01/2021.

Is the settlement offer of 100,000 bonus Points only available to existing Velocity members?

No, as long as you meet the eligibility criteria you can take up the offer.

When will I receive my settlement bonus points?

bonus Points will be awarded to your Velocity account within 14 days of meeting the eligibility criteria and settling your loan.

When will I receive my loanScore bonus points?

bonus Points will be awarded to your Velocity account within 14 days of meeting the eligibility criteria.

I have met the eligibility criteria but haven’t received my bonus Points? What do i do?

Please allow up to 14 working days for your bonus Points to appear in your Velocity Account. If you have not received these points within this period, you can contact uno at contact@unohomeloans.com.au

When don’t I earn Velocity Points?

If your Velocity Frequent Flyer email name and number don’t match up with loanScore subscription and/or settled loan, the points won’t be allocated to you. Also, if you subscribe outside of the promotional period you won’t be eligible for the points.

I put in the wrong Velocity Frequent Flyer ID to earn points, can I change it?

Yes, please contact uno by email on contact@unohomeloans.com.au to let us know.

Points Redemption

What can I get with my points?

Once Velocity Points are credited to your Velocity Account you can redeem them for your choice of rewards. Select from domestic and international flights, accommodation, car hire and more. You can also redeem your Points at the Velocity Rewards Store. For more information, visit the Velocity Frequent Flyer website.

How long do I have to use my Points?

As long as you continue to occasionally undertake eligible account activity, your Velocity Points balance will never expire. For more information and details on this, visit the Velocity Frequent Flyer FAQ’s page.

How do I keep track of my Points?

You can view all your Velocity Account information online. Simply log in with your Velocity membership number and password.

How can I find my Points balance?

You can view all your Velocity Account information including Points balance and benefits online. Simply log in with your Velocity membership number and password.

How do I redeem my Velocity Points?

Visit the Velocity Frequent Flyer FAQ’s page for details on how to redeem points online.

Can I transfer my Velocity Points to someone else?

For transferring information, visit Velocity Frequent Flyer FAQ’s page.

Do I have to redeem the points before it can be transferred to the Velocity account?

No, the Points will automatically transfer to your Velocity membership account.

General FAQs

About uno.

For a full list of FAQ’s about uno, please visit the uno FAQ’s page

About Velocity Frequent Flyer

For a full list of FAQ’s about Velocity Frequent Flyer Program, please visit the Velocity Frequent Flyer Program FAQ’s

Why has uno partnered with Velocity Frequent Flyers program?

At uno, we are always striving to provide our customers with great value, and not just with their home loan. Our partnership with Velocity is a natural extension of our promise.