Our story so far.
We started life as financial services technology experts, building adviser software for the mortgage industry. In 2011, we set off to Silicon Valley to learn how to build a consumer-facing and digitally-led service. Along the way, we realised that our technology was only being used to help the financial services industry, and not customers.
So we questioned, how can we put our technology to better use to help people reach great financial outcomes?
We know that most people find the home loan buying process time consuming and complex, but we believe that if people have the right tools, technology and service, they can make better decisions for themselves.
So, after returning from Silicon Valley, we set out to design a digital mortgage service that would reshape how Australian’s get a home a loan, and launched uno in May 2016.
At the core of what we want to do is to give people the power to put themselves and their best interests first. We believe that people, when given access to tools, technology and great service and advice, will make better decisions. As such we decided to call our company uno.
We believe in providing advice and support with no hidden agenda. Our team of experts are not paid a sales commission. They are incentivised on customer satisfaction, so you can feel confident that you are getting the advice that is right for you. The commission we receive, as a business from lenders, is reinvested into the technology, platform, content as well as our people so that we can not only offer customers a better deal but great advice too.
And we’re not stopping there. We’ve developed direct relationships with our lenders to provide them with information and insights so they can continue to improve their products and processes which ultimately benefits you.
What we do?
uno is a digital mortgage service powered by smart technology and real time support and advice, that finds the right home loan to match your specific needs. You’ll get direct access to a wide range of products from our large panel of lenders, and you’ll see clearly that no lender or product is ever prioritised for any reason other than the criteria that you’ve entered.
The home loan application process can be done from a desktop and mobile phone, and is supported by a team of experts that can help at any point, from 8am to 10pm weekdays and until 6pm on weekends.
Who are we?
Our head office is based in the heart of Surry Hills in Sydney, and we help customers all over Australia. The uno team is 34 people strong and growing. We’re a passionate bunch with diverse experience and we are all here to make getting a home loan simpler, more transparent and a better experience for our customers. We provide advice and support across Australia and plan to provide localised support in every state.
uno has a number of committed investors, including Westpac Banking Corporation ABN 33 007 457 141 as a majority shareholder. Westpac’s support allows us to take advantage of the financial strength of one of Australia’s most established companies.