Guide to Australian banks’ emergency COVID-19 relief packages

UNO home loans

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardshipANZ: 1800 252 845, Customer ConnectBOQ: 1800 079 866, Financial Hardship AssistanceBankSA: 1800 679 461, BankSA AssistBankwest: 1300 769 173, Experiencing financial hardshipBendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistanceCitibank: 1800 722 879, Hardship assistanceCommonwealth Bank: 1300 720 814, Emergency assistanceHSBC: 1300 555 988, Financial difficultyING: 1300 349 166, Financial HardshipMacquarie Bank: 1300 363 330, Financial HardshipME Bank: 1300 500 520, ME Bank financial hardshipMyState: 13 800 1, MyState financial hardshipNAB: 1800 701 599, Financial HardshipRabobank: 1800 025 484, Financial HardshipRural Bank: 1800 660 115, Financial HardshipSt. George Bank: 1800 629 795, St. George AssistSuncorp Bank: 1800 225 223, Suncorp Customer AssistWestpac: 1800 067 497, Westpac AssistIf you are experiencing financial hardship, UNO can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process. If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on contact@unohomeloans.com.au You can contact us through our online portal or Book in a quick call with our customer care teamYou can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time. We are here to help, any way we can. Book a call in with UNO

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A mortgage broker helps borrowers in Australia find and secure the best home loan by offering access to a wide range of lenders, providing personalized advice, and negotiating favorable terms. They simplify the loan application process, saving clients time and money, while tailoring loan solutions to fit individual financial situations. Mortgage brokers also offer ongoing support, ensuring clients have the right loan for their needs in today’s competitive property market.

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Philip Smith

December 20, 2024

Mike Parsons provided my wife and I outstanding service for our home loan. I have never dealt with someone who is so helpful and goes the extra mile and provides such excellent service the way Mike did. Highly recommend Mike as your broker for all investment/home loans you won’t be disappointed.

Neil Venkataramiah

December 20, 2024

Mike Parsons: Working with Mike was amazing. My wife and I were a couple from Sydney that had a 7 year stint overseas. On moving back, our loan had gone from Interest Only to Principal and Interest. The challenge: to get 2 recently re-patriated Aussies on an Interest Only loan. With only 1 year of Oz financials. And with income from an overseas company. We had equity in our property, but the ability to service was the issue. A very tough brief. Step in Mike. He contacted all his lenders, knowing that this was a unique situation. He never let up and followed through with calls and whatsapps at every stage of the process. We simply could not have got our Interest Only loan if it wasn’t for Mike. I highly recommend Mike for any loan or re-finance that you’re looking at. His attention to detail and ability to find creative solutions is second to none. And most importantly - he's a good guy that will guide you through the whole process in what can be a stressful time. Steph and Neil

Stéphane Aumont

December 19, 2024

Highly recommend Mike - great service, very responsive and helped us through the whole process from product selection, approval all the way to settlement. Mike is supported by a great team at UNO

Gemma Smith

December 19, 2024

Mike Parsons was truly amazing when he organized our home loan. He offered service that far exceeded my expectations. He was on top of everything and was very organised. He has a true “do it now” attitude and ensured everything ran smoothly. He went above and beyond to make sure everything was in place. He was always contactable (even when he was on holidays!). Keeping us up to date at every step and his communication was great! Would VERY HIGHLY RECOMMEND Mike!

David Thorn

December 17, 2024

I had a fantastic experience with UNO Home Loans. I want to personally recognise the work of Mike Parsons from UNO. Mike went above and beyond in helping me navigate and select a lender his attention to detail, knowledge of the Market, Excellent Communication skills matched by a patient and friendly personality made the whole process simple and painless. Thanks Mike and thanks UNO

Kathryn Cretney

November 14, 2024

Paul helped us from day one before we even arrived in Australia so we knew exactly what we needed to prepare. He’s got a tonne of knowledge and was really lovely and supportive to deal with. Helpful and easy going. Would highly recommend - now in our first Aussie home and Paul made the process all very easy!

Sean O'Neill

November 14, 2024

We received excellent service and a tailored solution to our home loan requirements from Uno. Paul kept us informed at all milestone stages and throughout the process he demonstrated a ‘can do’ attitude that ultimately allowed us to get over the line and meet our deadline. We’re most grateful and very impressed. Highly recommend

Crush Huston

November 8, 2024

Paul is an amazing broker. Communicative, responsive and knows his stuff! Highly recommend

Amanda Pearce

November 7, 2024

After just four months in Australia, our New Zealand home sold, prompting us to stop renting and invest locally. We found Paul through a Kiwi Facebook group, and his exceptional service exceeded our expectations. From initial contact, Paul provided clear explanations, friendly communication, and prompt responses to our queries, making our mortgage process remarkably smooth. We highly recommend him.

Dom Saric

November 3, 2024

Mike Parsons went above and beyond to ensure that our refinancing journey was painless and successful. He was communicative, accessible (even working while on holidays!), and his knowledge of the systems at play meant that he picked up on things that other brokers missed. Would 100% recommend Mike, and will definitely be back next time we need a broker.

Ashleigh Breaden

October 31, 2024

Mike Parsons handled our refinance of our home loan with ease and a depth of knowledge that ensured we got the best deal possible for our situation. We didn't have an easy one to solve for with my husband being self employed and we were consolidating finances as well for a car loan. But Mike handled it all for us and once we had provided him with all the documents we literally didn't have to do a thing after that, it was so easy and so quick we are super happy with the experience! Top notch! Highly recommend!!

Kyle Richards

October 10, 2024

Absolute legend, helped me through the first home buyers scheme, explained everything in a way that made sense, was very knowledgeable and a joy to work with.

Guide to Australian banks’ emergency COVID-19 relief packages

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

UNO home loans

Try Plans by UNO

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What our customers are saying