Guide to Australian banks’ emergency COVID-19 relief packages

UNO home loans

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardshipANZ: 1800 252 845, Customer ConnectBOQ: 1800 079 866, Financial Hardship AssistanceBankSA: 1800 679 461, BankSA AssistBankwest: 1300 769 173, Experiencing financial hardshipBendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistanceCitibank: 1800 722 879, Hardship assistanceCommonwealth Bank: 1300 720 814, Emergency assistanceHSBC: 1300 555 988, Financial difficultyING: 1300 349 166, Financial HardshipMacquarie Bank: 1300 363 330, Financial HardshipME Bank: 1300 500 520, ME Bank financial hardshipMyState: 13 800 1, MyState financial hardshipNAB: 1800 701 599, Financial HardshipRabobank: 1800 025 484, Financial HardshipRural Bank: 1800 660 115, Financial HardshipSt. George Bank: 1800 629 795, St. George AssistSuncorp Bank: 1800 225 223, Suncorp Customer AssistWestpac: 1800 067 497, Westpac AssistIf you are experiencing financial hardship, UNO can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process. If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on contact@unohomeloans.com.au You can contact us through our online portal or Book in a quick call with our customer care teamYou can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time. We are here to help, any way we can. Book a call in with UNO

5 stars for our service reviews from clients

Book Call Now

Begin

UNO home loans

Try Plans, by UNO

Mortgage calculators completely reimagined

Get Started

Considering a purchase or refinance?

Try Plans by UNO

Mortgage calculators completely reimagined

Get Started

☎️ 🚫 No cold call promise

What is a credit score?

Lenders use your credit score to assess your mortgage application. Your credit score is based on your credit file and information you provide in your application. It will vary from lender to lender, according to their loan criteria.

What is a Mortgage Broker?

A mortgage broker helps borrowers in Australia find and secure the best home loan by offering access to a wide range of lenders, providing personalized advice, and negotiating favorable terms. They simplify the loan application process, saving clients time and money, while tailoring loan solutions to fit individual financial situations. Mortgage brokers also offer ongoing support, ensuring clients have the right loan for their needs in today’s competitive property market.

What is the application process?

By

UNO home loans

,

TESTIMONIALS

What our customers are saying

Jayne Calam

March 4, 2026

I honestly couldn’t recommend Jake de Ruyter more highly! From start to finish, he was absolutely amazing. He made the entire process smooth, stress-free, and easy to understand. His communication was excellent, he was incredibly quick to respond to emails, phone calls, and messages. No matter what we asked, he got back to us straight away and explained everything clearly, which made the whole process feel so much less stressful. Thank you for such an outstanding experience!

Anna Webb

February 26, 2026

Scott and his team has been absolutely wonderful to work with from start to finish. What could have been a very stressful experience was made so much easier thanks to Scott’s support and dedication. I truly appreciate all the hard work he has put in to help me secure the best outcome possible. I would highly recommend Uno Home Loans to anyone looking for reliable and knowledgeable financial assistance.

Michael

February 13, 2026

I contacted Uno on a whim about refinancing a small loan. Once I was in communication with Mike Parsons, I knew I was in safe hands. He was patient throughout the process and I appreciated his personalised, purposeful and professional service, especially the following up when it was required. Mike also comes highly recommended for his knowledge.

Desert Rose

February 4, 2026

I reached out to Mike Parsons and he was knowledgeable, tailored his advice to my specific situation and offered options which were aligned with my goals. Above all he was understanding and professional.The whole process was smooth and stress-free. Mike offered exceptional service and kept me updated throughout the whole approval process.

Mac

February 4, 2026

I highly recommend Mike Parsons from Uno Home Loans. He is a clear, patient communicator who made the complex loan application and settlement process easy to understand. Mike is very thorough and reassuringly meticulous with documentation. He was generous with his time, always prompt with answers, and handled multiple applications and extensions for us seamlessly, while giving useful advice on loan options along the way, even if it meant more work for him. Most importantly, Mike secured us a great loan when other brokers couldn't. I’ve already recommended him to friends and will continue to do so. The best broker I have used out of the several i have interacted with.

Christian Hartwig

January 28, 2026

Worked with 4 brokers now, 2 from uno one two with lendi. Uno is best, and jake is the best from uno. <3

Shona Vetenibua

January 5, 2026

We can’t recommend Paul highly enough. He truly went above and beyond for us and made what could have been a stressful process feel simple and manageable. Paul’s communication was clear and honest from the start. He was straight up about everything, provided us with a clear list of what we needed to supply, and then took care of the rest. He was transparent throughout the entire process and always took the time to answer our questions — no matter how big or small. As first-home buyers purchasing in a new country, we were nervous going in, but Paul made the whole experience easy and reassuring. We felt supported every step of the way and genuinely appreciated his professionalism and guidance. Very appreciative of everything Paul did for us — we couldn’t have done it without him.

Miten Chauhan

December 31, 2025

We had the pleasure of working with Paul Davey to secure a home loan for our first home. Paul was extremely knowledgable and helped make the entire journey of securing a property in Australia a breeze. We can't thank you enough for everything you did Paul, you are a true legend. Thank you very much! We'll be back for our next property.

Jamal Miller

December 29, 2025

Mike was recommended to us by a friend and exceeded expectations. He was extremely informative, patient, and flexible, and made our first home purchase a smooth experience. Beyond securing a great rate, the real value was how he managed all communication between solicitors, lenders, and other parties. This made settlement seamless and was incredibly helpful for us as time-poor buyers. Highly recommend.

Tutana Outram

December 20, 2025

Jesse provided exceptional guidance throughout our refinance, home sale, new purchase, and the construction loan for our family home. His professionalism, clear communication, and attention to detail made every stage of the process seamless. Highly recommended.