Guide to Australian banks’ emergency COVID-19 relief packages

UNO home loans

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardshipANZ: 1800 252 845, Customer ConnectBOQ: 1800 079 866, Financial Hardship AssistanceBankSA: 1800 679 461, BankSA AssistBankwest: 1300 769 173, Experiencing financial hardshipBendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistanceCitibank: 1800 722 879, Hardship assistanceCommonwealth Bank: 1300 720 814, Emergency assistanceHSBC: 1300 555 988, Financial difficultyING: 1300 349 166, Financial HardshipMacquarie Bank: 1300 363 330, Financial HardshipME Bank: 1300 500 520, ME Bank financial hardshipMyState: 13 800 1, MyState financial hardshipNAB: 1800 701 599, Financial HardshipRabobank: 1800 025 484, Financial HardshipRural Bank: 1800 660 115, Financial HardshipSt. George Bank: 1800 629 795, St. George AssistSuncorp Bank: 1800 225 223, Suncorp Customer AssistWestpac: 1800 067 497, Westpac AssistIf you are experiencing financial hardship, UNO can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process. If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on contact@unohomeloans.com.au You can contact us through our online portal or Book in a quick call with our customer care teamYou can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time. We are here to help, any way we can. Book a call in with UNO

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Kathryn Cretney

November 14, 2024

Paul helped us from day one before we even arrived in Australia so we knew exactly what we needed to prepare. He’s got a tonne of knowledge and was really lovely and supportive to deal with. Helpful and easy going. Would highly recommend - now in our first Aussie home and Paul made the process all very easy!

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November 14, 2024

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November 8, 2024

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November 7, 2024

After just four months in Australia, our New Zealand home sold, prompting us to stop renting and invest locally. We found Paul through a Kiwi Facebook group, and his exceptional service exceeded our expectations. From initial contact, Paul provided clear explanations, friendly communication, and prompt responses to our queries, making our mortgage process remarkably smooth. We highly recommend him.

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November 3, 2024

Mike Parsons went above and beyond to ensure that our refinancing journey was painless and successful. He was communicative, accessible (even working while on holidays!), and his knowledge of the systems at play meant that he picked up on things that other brokers missed. Would 100% recommend Mike, and will definitely be back next time we need a broker.

Ashleigh Breaden

October 31, 2024

Mike Parsons handled our refinance of our home loan with ease and a depth of knowledge that ensured we got the best deal possible for our situation. We didn't have an easy one to solve for with my husband being self employed and we were consolidating finances as well for a car loan. But Mike handled it all for us and once we had provided him with all the documents we literally didn't have to do a thing after that, it was so easy and so quick we are super happy with the experience! Top notch! Highly recommend!!

Kyle Richards

October 10, 2024

Absolute legend, helped me through the first home buyers scheme, explained everything in a way that made sense, was very knowledgeable and a joy to work with.

Chloe S

October 8, 2024

Mike Parsons made it possible for us and the in laws to get 2 pretty complicated home loans. He helped us through everything and we'd be happy to use Mike and the team again for anything we needed. Thanks again!

Sam Rezai

October 2, 2024

I have gone through 6 different mortgage brokers prior to meeting Andrew Wyers. He is the most patient mortgage broker I’ve encountered and also the most knowledgable about the bank’s lending process and products available. It took me 1 year to find a house I was happy with and Andrew was always there to assist with any issues or questions I had; he always return my phone call, even on the weekends or when his away on holidays. The loan process was smooth and I had no complications. The process with Andrew was again nice and easy, he took the time to find and put together the right package that was suited to my situation. I have recommended Andrew to my family & friends and everyone have been grateful and completely satisfied with his service.

S Wilko

September 23, 2024

I had not dealt with Scott or UNO before finding them on the internet. Even as an Australian citizen living and working overseas, I knew obtaining a loan would be difficult. However, Scott went above and beyond what I expected from a mortgage broker. I genuinely don’t think you could find another company that works as hard as they did to get my home loan approved. I cannot recommend them highly enough. Everyone I dealt with at UNO were extremely professional and helpful. If you are looking for a broker, you would be mad not to give them a go. Thanks to Scott Wilkinson, Dalby Bajwa, Jena Lasquite and Andrew Pacini. Shaun.

Shan Liao

September 3, 2024

I had an outstanding experience with Tian Liu. He was incredibly professional and attentive, going above and beyond to meet my needs. His expertise and dedication made the entire process smooth and stress-free. Tian's deep knowledge of the market and commitment to finding the best solutions for his clients truly sets him apart. He was always available to answer my questions and provided invaluable guidance throughout. I highly recommend Tian Liu to anyone in need of a reliable and skilled broker!"

Nathanael Chin

September 3, 2024

Tian Liu provided exceptional service throughout the entire process. His professionalism and keen attention to detail were evident from the start. Tian consistently kept us informed and offered insightful advice that made us feel confident in our decisions. He truly cares about his clients and works tirelessly to ensure the best possible outcome. We couldn't be happier with his assistance and highly recommend Tian to anyone looking for a trustworthy and knowledgeable broker.

Guide to Australian banks’ emergency COVID-19 relief packages

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

UNO home loans

Try Plans by UNO

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What our customers are saying