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Guide to Australian banks’ emergency COVID-19 relief packages

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19.

We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardship

ANZ: 1800 252 845, Customer Connect

BOQ: 1800 079 866, Financial Hardship Assistance

BankSA: 1800 679 461, BankSA Assist

Bankwest: 1300 769 173, Experiencing financial hardship

Bendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistance

Citibank: 1800 722 879, Hardship assistance

Commonwealth Bank: 1300 720 814, Emergency assistance

HSBC: 1300 555 988, Financial difficulty

ING: 1300 349 166, Financial Hardship

Macquarie Bank: 1300 363 330, Financial Hardship

ME Bank: 1300 500 520, ME Bank financial hardship

MyState: 13 800 1, MyState financial hardship

NAB: 1800 701 599, Financial Hardship

Rabobank: 1800 025 484, Financial Hardship

Rural Bank: 1800 660 115, Financial Hardship

St. George Bank: 1800 629 795, St. George Assist

Suncorp Bank: 1800 225 223, Suncorp Customer Assist

Westpac: 1800 067 497, Westpac Assist

If you are experiencing financial hardship, uno can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process. 

If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on

You can contact us through our online portal

You can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time.

We are here to help, any way we can.

This information in this article is general only and does not take into account your individual circumstances. It should not be relied upon to make any financial decisions. uno can’t make a recommendation until we complete an assessment of your requirements and objectives and your financial position. Interest rates, and other product information included in this article, are subject to change at any time at the complete discretion of each lender.

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