Guide to Australian banks’ emergency COVID-19 relief packages

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.
Meredith Williams

A number of home loan lenders have announced financial relief packages to assist those affected by COVID-19.

We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

Below is a list of some of the key home loan lenders and information on their COVID-19 relief packages:

AMP: 1300 130 191, Experiencing financial hardship

ANZ: 1800 252 845, Customer Connect

BOQ: 1800 079 866, Financial Hardship Assistance

BankSA: 1800 679 461, BankSA Assist

Bankwest: 1300 769 173, Experiencing financial hardship

Bendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistance

Citibank: 1800 722 879, Hardship assistance

Commonwealth Bank: 1300 720 814, Emergency assistance

HSBC: 1300 555 988, Financial difficulty

ING: 1300 349 166, Financial Hardship

Macquarie Bank: 1300 363 330, Financial Hardship

ME Bank: 1300 500 520, ME Bank financial hardship

MyState: 13 800 1, MyState financial hardship

NAB: 1800 701 599, Financial Hardship

Rabobank: 1800 025 484, Financial Hardship

Rural Bank: 1800 660 115, Financial Hardship

St. George Bank: 1800 629 795, St. George Assist

Suncorp Bank: 1800 225 223, Suncorp Customer Assist

Westpac: 1800 067 497, Westpac Assist

If you are experiencing financial hardship, uno can also assist you to identify options to consider. Beyond contacting your existing lender for guidance there may be an opportunity to reduce your current commitments by renegotiating your rate, or switching lenders. We can calculate your potential savings and assist with the process.

If you want to speak to one of our brokers, our standard call hours are 8.30am – 6.30pm Monday – Friday and 9am – 5pm on Saturday. You can reach us on 133 866 or by email on contact@unohomeloans.com.au

You can contact us through our online portal https://unohomeloans.com.au/home-loans/#chat-with-expert

You can also follow us on Facebook, Twitter and LinkedIn where we will be sharing helpful information and market updates in real-time.

We are here to help, any way we can.

Meredith Williams
* Three year fixed rate, owner occupier, P&I loan with a maximum LVR of 95% and a loan amount >$150,000. Lender rates and products may change. We cannot suggest you remain in or switch to any loan until we complete our assessment. Fees and charges apply. ^ WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. The comparison rate is calculated on the basis of a loan of $150,000 over a term of 25 years. ± All loan applications are subject to uno assessment and lender approval. uno does not guarantee that it will be able to find a customer a better loan than the one they currently have or to save them money.