Lenders roll out emergency flood assistance, support packages for affected communities

Lender flood assistance packages NSW, QLD
Meredith Williams

A number of home loan lenders have announced special measures and emergency packages to assist those affected by the floods across NSW and QLD.

Australian Banking Association CEO Anna Bligh says banks have a range of measures in place.

“The message from banks is clear: don’t tough it out on your own, your bank is ready to help”.

“Once the cleanup begins, it’s important for people to know that they can talk to their bank to seek assistance”, Ms Bligh said.

A range of support can be offered, including:

  • A deferral of scheduled loan repayments
  • Waiving fees and charges, including break costs on early access to term deposits
  • Debt consolidation to help make repayments more manageable
  • Restructuring existing loans free of the usual establishment fees
  • Deferring interest payments on a case-by-case basis
  • Offering additional finance to help cover cash flow shortages
  • Deferring upcoming credit card payments
  • Increasing emergency credit card limits


We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly to get the support you need.


As a company who is passionate about helping people achieve their financial goals through home ownership, we have been moved by the enormous loss faced by many of our community due to the floods.


If you want to speak to one of our brokers, we are here to help however we can.

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Meredith Williams

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