UNO, Australia's Online Mortgage Broker

Learn why UNO is Australia's Online Mortgage Broker

What is an Online Mortgage Broker?

An online mortgage broker is a broker who has designed their entire customer and broker experience around delivering the services without the need for face to face. It is not simply enough to use email and phone calls and say "I'm an online mortgage broker". The broker group has to have built an entire end to end customer journey around the likelihood that the broker and the customer will never meet in person.

‍

Every step is considered from perspective of how would this work without face to face including

• Initial conversation
• Meeting compliance in onboarding
• Preliminary findings
• Collecting and documents
• Refining and shortlisting options
• Making recommendations
• Getting customer go ahead
• Completing and lodging applications
• Completing Verification of Identity
• Issuing and signing of documents
• Settlement
• Post Settlement customer care

As a broker you have to work with dozens of lenders who all have different attitudes to the process being done online so understanding each of these intimately is also critical

What are the benefits of using an online mortgage broker?

The primary benefit to the you, the customer, of using an online mortgage broker is convenience. Not having to meet your broker at their office or have them come into your home provides the ultimate flexibility to be able to step through the process in your own time, at your own pace and without the need to present or host.

Getting a good home loan is, unfortunately, life admin so anything that makes the process more convenient is good.

The other primary benefit is speed. If you are working with a true online mortgage broker then you should expect to spend far less time and effort in the process itself. As well as this you should expect to get outcomes faster and more easily as well. No broker can make a decision for a lender but an online mortgage broker that is heavily leveraging technology can drive process automation what whilst you never see, you absolutely experience.

Key considerations when using an online mortgage broker

It is critical to ensure that by using an online mortgage broker that you don't have to compromise on the service you are getting and the relationship you end up with. An online broker that has an employee led model invariably has staff turnover and the people you deal with don't actually have ownership of the customer relationship over an extended period of time. An online mortgage broker where the broker is in fact self employed and building a business on the basis of consistently high service and long term relationships will deliver you a better outcome over time

More about UNO, Australia's online mortgage broker

At UNO we have spent over 8 years building online mortgage broking from the ground up. We operate all our own technology in the provision of our end to end customer experience. The end to end process is the result of literally thousands of insights gleaned from hundreds of thousands of customer interactions.

A UNO broker is a self employed business owner. They have partnered with UNO because of our commitment to service, our technology and the online process we have engineered.

Together the combination of their commitment to our Unparalleled Service ethos and our technology and processes result in a convenient and impeccable experience for you. One that is there for you the entire time you will have a home loan.