Lenders roll out emergency bushfire package for affected communities

A number of home loan lenders have announced special measures and emergency packages to assist those affected by the ongoing bushfires. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need. Below is a list of some of the key lenders and information on their relief packages:

AMP: 1300 130 191, Experiencing financial hardship
ANZ: 1800 252 845, Customer Connect
BOQ: 1800 079 866, Financial Hardship Assistance
BankSA: 1800 679 461, BankSA Assist
Bankwest: 1300 769 173, Experiencing financial hardship
Bendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistance
Citibank: 1800 722 879, Hardship assistance
Commonwealth Bank: 1300 720 814, Emergency assistance
HSBC: 1300 555 988, Financial difficulty
ING: 1300 349 166, Financial Hardship
Macquarie Bank: 1300 363 330, Financial Hardship
ME Bank: 1300 500 520, ME Bank financial hardship
MyState: 13 800 1, MyState financial hardship
NAB: 1800 701 599, Financial Hardship
Rabobank: 1800 025 484, Financial Hardship
Rural Bank: 1800 660 115, Financial Hardship
St. George Bank: 1800 629 795, St. George Assist
Suncorp Bank: 1800 225 223, Suncorp Customer Assist
Westpac: 1800 067 497, Westpac AssistAs a company who is passionate about helping people achieve their financial goals through home ownership, we have been moved by the enormous loss faced by many of our community due to the bushfire crisis. If you want to speak book in a quick call with our customer care team.Image credit: The Salvation Army Book a call in with UNO

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What our customers are saying

Gabe Windsor

October 26, 2023

What a fantastic experience using UNO Home Loans. Mike Parsons and the team were exceptional. Such an easy, hassle free experience, cannot recommend them highly enough. Mike Parsons was in touch every step of the way, and with him doing all the leg work, the transition to a refinanced home loan was a very easy one. Thank you!

Laurisa Sticotti

July 1, 2023

Scott Wilkinson has been fantastic when dealing with my broking needs. He has held my hand through every step of the way and has made purchasing my first home a much more comfortable experience than I anticipated.

Thusi Gamage

July 1, 2023

Awesome team, Very reliable and friendly. Scott Wilkinson is very experienced and knowledgeable.He guided us throughout the process and was available to help.

Omar Zazou

June 1, 2023

I have worked with Scott Wilkinson to get my home loan and he has been a massive help to navigate my first home purchase. He has taken care of all the financial details and I didn't need to worry about anything. Highly recommend him for his professionalism, patience and support!

Kelly O'Connor

June 1, 2023

You won’t find any broker better than Anita at UNO. We’ve told all our friends and family about her and will be using her for all our mortgages in the future! A stress free process from the start. She listened to our needs and was always available.

Ashley Morson

We are truly grateful for uno home loans and our broker Karis Churchill. This is our second time purchasing a home with the help from Uno and both times have been a very positive experience. Our recent purchase had many obstacles due to different factors however it was our dream home and we were up for the challenge. Our broker Karis was a true support and went above and beyond. She communicated so well with our solicitor and the real estate agents. She kept us updated through every step and kept us motivated when things seemed impossible. Uno is very fortunate to have Karis as a broker and we would highly recommend her to anyone. Our family are so happy we are now in our new forever home. Thank you so much Karis and to the uno team!!!

Ebubekir Demir

Thank you Eren for your quick and efficient turn around time to getting an approval for a loan. Will be recommending you to anyone that needs a quick and reliable loan.

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