How our customer Nidean bought her first home

“Last year when I was thinking about buying a house it seemed so impossible. After talking to Tian and hearing, ‘here are your options’, I knew there was a little bit of hope there; that it was possible.”

Finding the right property

Brisbane high school teacher Nidean purchased her first home with her fiancé earlier this year. They’d saved for a deposit and Nidean’s mum, Marion, helped them get across the line. “It was always our intention to give her money back, so we made the decision that we didn’t want a guarantor. We’re both the kind of people that don’t like owing other people things,” says Nidean.

Marion had actually used uno to refinance a loan and recommended Nidean chat to home loans adviser Tian Liu, who had worked extremely hard to help her.

“He was great: always contacting mum and I would say definitely going above and beyond what was the call of duty,” she says. “I contacted Tian and said, ‘we’d really like to work with you just because I know how good you were for her’.

As first home buyers, Nidean and her partner were eligible for the first homeowners grant and Tian talked them through a few things they needed to do to get the ball rolling.

“He explained to me the conditions of the grant, such as you’ll need to buy a place for under $500,000 [to be eligible], and the benefits – that you don’t pay capital gains tax and stamp duty and all those sorts of things.

“Knowing that made it a lot easier to look for properties and helped me filter the search,” Nidean says, adding it was a challenge to find a brand new home for under $500,000 in close proximity to the area they wanted to be in.

Nidean and her fiancé were about to submit documents to uno for pre approval when Nidean stumbled across ‘the one’.

“I was driving home a different way than I normally do and drove through this estate I didn’t know existed. I went home, had a bit of a search and found a place. We went and looked at it on the weekend and we put an offer on it,” she says.

“When I saw that property, we jumped on it quickly, because I knew there wasn’t a whole lot of time for us to make a decision.”

Marion helped them make a good offer on the property. “She’s a pretty good negotiator and a good conversationalist in those moments,” says Nidean.

“I think we were lucky in the sense that the offer was reasonable and they were willing to accept. And the benefit of buying a brand new home is that no one else has lived in it. So, there was no pressure on anyone to get out of there and for us to get in.”

And Marion was eager to see her daughter get a leg up on the property ladder. “I wanted Nidean to buy something because it’s going to get harder and harder for these young people to buy property,” she says.

Securing pre-approval

uno was able to move quickly, working extra hard to get the application over the line. “There were a few hiccups along the way,” says Nidean. We worked with Tian mostly in the beginning, then Torika and then with Remonda.

“Remonda probably had the toughest job towards the end because the finance was saying that we needed an extension on the settlement date and that could have cost us a lot of money. She worked so hard to push and escalate what she needed to so that we could get it in on time. It all happened very fast.”

When it came to finding the right loan, Nidean says she put her total trust in uno. “What I’ve learned, and I often reflect on processes that we go through, is that, it’s a very complex process to buy a house. I would have had no idea what I was doing if I didn’t go through a broker,” she says.

“I would ring Tian and say, ‘can you just check that I filled out this form properly?’ And he would say, ‘oh, no, you need to tick this box.’ And I just thought, ‘imagine if I sent it off.’ It’s a time saver. It also feels like a form of security in knowing that what you’re doing is through someone who’s credible.”

Moving in

Nidean and her fiancé moved in earlier this year. She is proud of what they went through and overjoyed by the outcome. “Last year when I was thinking about buying a house it seemed so impossible. After talking to Tian and hearing, ‘here are your options’, I knew there was a little bit of hope there; that it was possible,” she says.

“I see it as a big compliment to us and just think it’s a huge achievement to say, ‘we’ve done it’.”

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Mark
January 10, 2025
5 stars for our service reviews from clients
We were recently approved for finance with Scott Wilkinson at UNO Home Loams. Scott was friendly and professional the whole way through the process and obtained the finance for us when many others had said they wouldn’t be able to. Thanks to Scott we were able to get everything done and settled in quite a short amount of time considering the complexity of the deal. We knew where we stood the whole way and no details were hidden or forgotten . Thanks Scott you are highly recommended by myself and my Wife.
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Lise Ioane
December 30, 2024
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Paul Davey and the team were amazing! As Kiwi's who have moved to Australia I wanted to use someone back home or who had experience with helping FHB in Australia. Paul answered all of our questions in a timely manner and helped us to secure the home loan and move into our new home. We had a few meetings with Paul and he did all the the work so us, we just filled in the required paperwork and he and the team did the rest. We dealt with Dalby for the last part of the process and he was also amazing! Highly recommend Paul and the team! Thanks Paul, Dalby and the team and UNO Home Loans.
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Neil Venkataramiah
December 20, 2024
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Mike Parsons: Working with Mike was amazing. My wife and I were a couple from Sydney that had a 7 year stint overseas. On moving back, our loan had gone from Interest Only to Principal and Interest. The challenge: to get 2 recently re-patriated Aussies on an Interest Only loan. With only 1 year of Oz financials. And with income from an overseas company. We had equity in our property, but the ability to service was the issue. A very tough brief. Step in Mike. He contacted all his lenders, knowing that this was a unique situation. He never let up and followed through with calls and whatsapps at every stage of the process. We simply could not have got our Interest Only loan if it wasn’t for Mike. I highly recommend Mike for any loan or re-finance that you’re looking at. His attention to detail and ability to find creative solutions is second to none. And most importantly - he's a good guy that will guide you through the whole process in what can be a stressful time. Steph and Neil
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Philip Smith
December 20, 2024
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Mike Parsons provided my wife and I outstanding service for our home loan. I have never dealt with someone who is so helpful and goes the extra mile and provides such excellent service the way Mike did. Highly recommend Mike as your broker for all investment/home loans you won’t be disappointed.
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Gemma Smith
December 19, 2024
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Mike Parsons was truly amazing when he organized our home loan. He offered service that far exceeded my expectations. He was on top of everything and was very organised. He has a true “do it now” attitude and ensured everything ran smoothly. He went above and beyond to make sure everything was in place. He was always contactable (even when he was on holidays!). Keeping us up to date at every step and his communication was great! Would VERY HIGHLY RECOMMEND Mike!
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Stéphane Aumont
December 19, 2024
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Highly recommend Mike - great service, very responsive and helped us through the whole process from product selection, approval all the way to settlement. Mike is supported by a great team at UNO
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David Thorn
December 17, 2024
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I had a fantastic experience with UNO Home Loans. I want to personally recognise the work of Mike Parsons from UNO. Mike went above and beyond in helping me navigate and select a lender his attention to detail, knowledge of the Market, Excellent Communication skills matched by a patient and friendly personality made the whole process simple and painless. Thanks Mike and thanks UNO
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Sean O'Neill
November 14, 2024
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We received excellent service and a tailored solution to our home loan requirements from Uno. Paul kept us informed at all milestone stages and throughout the process he demonstrated a ‘can do’ attitude that ultimately allowed us to get over the line and meet our deadline. We’re most grateful and very impressed. Highly recommend
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Kathryn Cretney
November 14, 2024
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Paul helped us from day one before we even arrived in Australia so we knew exactly what we needed to prepare. He’s got a tonne of knowledge and was really lovely and supportive to deal with. Helpful and easy going. Would highly recommend - now in our first Aussie home and Paul made the process all very easy!
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Crush Huston
November 8, 2024
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Paul is an amazing broker. Communicative, responsive and knows his stuff! Highly recommend
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Amanda Pearce
November 7, 2024
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After just four months in Australia, our New Zealand home sold, prompting us to stop renting and invest locally. We found Paul through a Kiwi Facebook group, and his exceptional service exceeded our expectations. From initial contact, Paul provided clear explanations, friendly communication, and prompt responses to our queries, making our mortgage process remarkably smooth. We highly recommend him.
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Dom Saric
November 3, 2024
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Mike Parsons went above and beyond to ensure that our refinancing journey was painless and successful. He was communicative, accessible (even working while on holidays!), and his knowledge of the systems at play meant that he picked up on things that other brokers missed. Would 100% recommend Mike, and will definitely be back next time we need a broker.
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