Report: Laziness, loyalty and fear. Why Aussies don’t switch loans

Australians’ laziness, loyalty and fear is costing the average home borrower who doesn’t switch more than $14,000. Our data shows potentially more than 60% of Australians fall into this category.

Australians’ laziness, loyalty and fear is costing the average home borrower who doesn’t switch more than $14,000. Our data shows potentially more than 60% of Australians fall into this category. We were shocked that one in seven Australians wouldn’t change their lender no matter how big the savings on the table. Laziness, loyalty and fear. Why Aussies don’t switch loansSo why are Aussies so apathetic when they know it’s costing big bucks?We dug deep and uncovered… The cost of apathy, there's a big cost in not switchingThe cost of apathy, there's a big cost in not switching Non-switchers are penalised for their apathy – with higher rates of 13 basis points more on average.Despite the dollars on the table, we're blinded by loyaltyDespite the dollars on the table, we're blinded by loyalty Many Australians are fiercely loyal, spending a long period on the same deal and opting for well-known lenders.Aussies are quite happy to pay for their lazinessAussies are quite happy to pay for their laziness Aussies are uncomfortable with having our finances reviewedAussies are uncomfortable with having our finances reviewed The myth of exit fees turned nearly two thirds off switching loansThe myth of exit fees turned nearly two thirds off switching loans Book in a quick call with our customer care team.Source: CoreData mortgage holder survey on behalf of UNO Home Loans n=1,500. Savings calculations based on a $500,000 principal and interest home loan. Average loan is $500,446 according to the AFG Mortgage Index January.

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Orange square icon with a black network-like symbol and the words 'Good' in green twice and 'Bad' in red in the bottom right corner on a white background.ANZ logo next to the words 'Possibly' in orange and 'Good' twice in green on a white background.White rectangular shape with rounded, scalloped corners on a transparent background.Logo with blue and purple geometric shield shape on left and three green words 'Good' arranged in a triangular layout on right.A dark blue letter Q with a red and turquoise diagonal arrow inside it, followed by the word 'Possibly' in orange, and the word 'Good' twice in green font on the right side.White rectangular shape with rounded, scalloped corners on a transparent background.Macquarie Bank logo on the left with the word 'Possibly' in orange and 'Good' written twice in green on the right.Suncorp Bank logo with the word Good repeated three times in green text on a white background.Yellow diamond shape with a black folded corner followed by the word 'Good' repeated three times in green text on a white background.

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Tori Bohm
August 17, 2026
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Paul was awesome to deal with. Explained the process and took us through the options. Found us a great deal. Super available for my multitude of questions. He comes highly recommended.
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August 6, 2026
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A massive thank you to Nathalie and her team. I've dealt with many brokers who will quickly throw their hands up and walk away if they think even a small issue will impact a deal. Not Nathalie! Not only will share compare different loans, she'll actually dig into the exact lending criteria and will do whatever it takes to achieve your goal. She saved us literally thousands per month on our refinance! Thank you again guys, truly are the best!
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August 3, 2026
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Mike provided excellent end to end assistance and advice with my home loan enabling me to purchase my apartment and went above and beyond. I thoroughly recommend him as home home loan broker
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Stephen O'Mara
July 22, 2026
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Working with Paul was a fantastic experience from start to finish. He made the entire mortgage process seamless, clear, and stress-free. His expertise and responsiveness were second to none. I highly recommend Paul to anyone looking for a reliable and top-notch mortgage broker
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July 22, 2026
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Scott was an absolute weapon, the communication was clear and anytime of the day. If you want the property he’ll get you it, no messing around with him.
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July 16, 2026
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Just wanted to take a moment to recommend Tim Lesina for anyone contemplating reverse mortgages. For many of us in our retirement years financial independence is uncharted territory, not to mention downright confusing. I contacted Tim just to enquire how this might work should I go down this path. Tim was so patient and understanding of both my limited understanding and my initial fears. He went above and beyond in factoring out different scenarios, with nothing being too much trouble. Moving forward with my reverse mortgage needs I will definitely be using Tim and cannot recommend him highly enough.
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Mike Vincent
June 29, 2026
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Whether you’re a first-time buyer or a serious property investor, Jake will get your approval sorted. Even if others have told you no, Jake will find a way. Thanks mate. All the best to any prospective clients looking to take the leap — Jake is your guy!
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June 26, 2026
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Paul and Jiedem were an integral part of us being able to secure our first home. I could not recommend their services enough! They were clear and direct about the process, and thorough when we had any questions.
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June 24, 2026
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Thank you Paul for getting us across the line and into our first home. Paul was professional, approachable and efficient. Couldn't recommend him more, especially if you are a NZer trying to get into the Australian housing market.
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Angela
June 11, 2026
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We had a fantastic experience working with Jesse and the team at UNO. Jesse made the refinancing process incredibly smooth and stress-free, keeping us informed every step of the way and always being available to answer our questions. We couldn't be happier with the outcome and would highly recommend Jesse to anyone looking for a mortgage broker. Thanks again!
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June 8, 2026
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Paul was awesome for us, he made the process so easy and stress-free. We highly recommend him to anyone looking for a new home loan.
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