Lenders roll out emergency bushfire package for affected communities

UNO home loans

A number of home loan lenders have announced special measures and emergency packages to assist those affected by the ongoing bushfires. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need.

A number of home loan lenders have announced special measures and emergency packages to assist those affected by the ongoing bushfires. We have compiled a list of lenders, contact numbers and links to their websites to help you get in touch quickly and get the support you need. Below is a list of some of the key lenders and information on their relief packages:

AMP: 1300 130 191, Experiencing financial hardship
ANZ: 1800 252 845, Customer Connect
BOQ: 1800 079 866, Financial Hardship Assistance
BankSA: 1800 679 461, BankSA Assist
Bankwest: 1300 769 173, Experiencing financial hardship
Bendigo and Adelaide Bank: 1300 652 146, Financial difficulty assistance
Citibank: 1800 722 879, Hardship assistance
Commonwealth Bank: 1300 720 814, Emergency assistance
HSBC: 1300 555 988, Financial difficulty
ING: 1300 349 166, Financial Hardship
Macquarie Bank: 1300 363 330, Financial Hardship
ME Bank: 1300 500 520, ME Bank financial hardship
MyState: 13 800 1, MyState financial hardship
NAB: 1800 701 599, Financial Hardship
Rabobank: 1800 025 484, Financial Hardship
Rural Bank: 1800 660 115, Financial Hardship
St. George Bank: 1800 629 795, St. George Assist
Suncorp Bank: 1800 225 223, Suncorp Customer Assist
Westpac: 1800 067 497, Westpac AssistAs a company who is passionate about helping people achieve their financial goals through home ownership, we have been moved by the enormous loss faced by many of our community due to the bushfire crisis. If you want to speak book in a quick call with our customer care team.Image credit: The Salvation Army Book a call in with UNO

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November 14, 2024

Paul helped us from day one before we even arrived in Australia so we knew exactly what we needed to prepare. He’s got a tonne of knowledge and was really lovely and supportive to deal with. Helpful and easy going. Would highly recommend - now in our first Aussie home and Paul made the process all very easy!

Sean O'Neill

November 14, 2024

We received excellent service and a tailored solution to our home loan requirements from Uno. Paul kept us informed at all milestone stages and throughout the process he demonstrated a ‘can do’ attitude that ultimately allowed us to get over the line and meet our deadline. We’re most grateful and very impressed. Highly recommend

Crush Huston

November 8, 2024

Paul is an amazing broker. Communicative, responsive and knows his stuff! Highly recommend

Amanda Pearce

November 7, 2024

After just four months in Australia, our New Zealand home sold, prompting us to stop renting and invest locally. We found Paul through a Kiwi Facebook group, and his exceptional service exceeded our expectations. From initial contact, Paul provided clear explanations, friendly communication, and prompt responses to our queries, making our mortgage process remarkably smooth. We highly recommend him.

Dom Saric

November 3, 2024

Mike Parsons went above and beyond to ensure that our refinancing journey was painless and successful. He was communicative, accessible (even working while on holidays!), and his knowledge of the systems at play meant that he picked up on things that other brokers missed. Would 100% recommend Mike, and will definitely be back next time we need a broker.

Ashleigh Breaden

October 31, 2024

Mike Parsons handled our refinance of our home loan with ease and a depth of knowledge that ensured we got the best deal possible for our situation. We didn't have an easy one to solve for with my husband being self employed and we were consolidating finances as well for a car loan. But Mike handled it all for us and once we had provided him with all the documents we literally didn't have to do a thing after that, it was so easy and so quick we are super happy with the experience! Top notch! Highly recommend!!

Kyle Richards

October 10, 2024

Absolute legend, helped me through the first home buyers scheme, explained everything in a way that made sense, was very knowledgeable and a joy to work with.

Chloe S

October 8, 2024

Mike Parsons made it possible for us and the in laws to get 2 pretty complicated home loans. He helped us through everything and we'd be happy to use Mike and the team again for anything we needed. Thanks again!

Sam Rezai

October 2, 2024

I have gone through 6 different mortgage brokers prior to meeting Andrew Wyers. He is the most patient mortgage broker I’ve encountered and also the most knowledgable about the bank’s lending process and products available. It took me 1 year to find a house I was happy with and Andrew was always there to assist with any issues or questions I had; he always return my phone call, even on the weekends or when his away on holidays. The loan process was smooth and I had no complications. The process with Andrew was again nice and easy, he took the time to find and put together the right package that was suited to my situation. I have recommended Andrew to my family & friends and everyone have been grateful and completely satisfied with his service.

S Wilko

September 23, 2024

I had not dealt with Scott or UNO before finding them on the internet. Even as an Australian citizen living and working overseas, I knew obtaining a loan would be difficult. However, Scott went above and beyond what I expected from a mortgage broker. I genuinely don’t think you could find another company that works as hard as they did to get my home loan approved. I cannot recommend them highly enough. Everyone I dealt with at UNO were extremely professional and helpful. If you are looking for a broker, you would be mad not to give them a go. Thanks to Scott Wilkinson, Dalby Bajwa, Jena Lasquite and Andrew Pacini. Shaun.

Shan Liao

September 3, 2024

I had an outstanding experience with Tian Liu. He was incredibly professional and attentive, going above and beyond to meet my needs. His expertise and dedication made the entire process smooth and stress-free. Tian's deep knowledge of the market and commitment to finding the best solutions for his clients truly sets him apart. He was always available to answer my questions and provided invaluable guidance throughout. I highly recommend Tian Liu to anyone in need of a reliable and skilled broker!"

Nathanael Chin

September 3, 2024

Tian Liu provided exceptional service throughout the entire process. His professionalism and keen attention to detail were evident from the start. Tian consistently kept us informed and offered insightful advice that made us feel confident in our decisions. He truly cares about his clients and works tirelessly to ensure the best possible outcome. We couldn't be happier with his assistance and highly recommend Tian to anyone looking for a trustworthy and knowledgeable broker.

Lenders roll out emergency bushfire package for affected communities

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