6 questions to ask your mortgage broker

Australians often call on mortgage brokers to help navigate the complexities of finding the right home loan. As an online mortgage broker, UNO helps buyers and refinancers find the best home loan for their situation. Here are six questions you should ask your mortgage broker so they can find the right deal for you.

Australians often call on mortgage brokers to help navigate the complexities of finding the right home loan. As an online mortgage broker, UNO helps buyers and refinancers find a great home loan for their situation. Here are six questions you should ask your mortgage broker so they can find the right deal for you. The fun begins when you unlock the front door and step inside the amazing new place you now call home. But first, you have to jump through some pretty adult hoops to finance your dream. This is where your mortgage broker comes in handy. Your broker can help alleviate the rigours of the home loan process – as long as we find the right one. As a digital mortgage broker, UNO enables you to reap the benefits of a traditional broker without having to leave your home or office. Everything can be done online or over the phone. With a combination of brokers and our specialised mortgage broking technology, we help customers start on a great rate, and stay on a great rate for the life of their loan. No matter which broker you have your eye on however, the following six questions will help as a guide to stimulate the kind of conversations you should be having.

Question #1: Why should I use a broker?

During the September 2018 quarter mortgage brokers settled an unprecedented 59.1 per cent of all residential home loans. The question is, why do so many Australians use one?

  • They can help pair a customer with a home loan product and lender to best meet their needs
  • They can be a valuable source of education and advice for consumers who need to navigate the often-overwhelming complexities of the home loan process
  • They have the potential to introduce customers to more affordable products in some circumstances, on account of their understanding of the options; they can also empower customers to bargain more confidently with lenders
  • If you don’t have the time to do the extensive research required to properly assess the variety of home loan products available to you, a mortgage broker can do this for you (within the panel of products they sell). Ask your broker what they can do for you. Ideally you want choice and access to competitive rates. At UNO we have 30 lenders on our panel, including the big 4, with super competitive rates currently starting from 2.19%(1) (2.61% comparison rate)(2).

Question #2: How much experience do you have?

The Australian Securities and Investments Commission (ASIC) stipulates brokers need to have a Certificate IV in Finance and Mortgage Broking to meet the minimum requirements to operate legally in Australia. Brokers are required to operate under their own Australian Credit Licence (ACL) or as Credit Representative under another entity’s ACL too. It’s always worth checking that your broker has these qualifications before you proceed.

Question #3: How much can I borrow?

The big question plaguing home buyers tends to be, ‘how much can I borrow?’ As a starting point, UNO’s borrowing power calculator will give you a good indication of the approximate amount you can expect to borrow. To use it, you’ll need to know your intended purchase price, how much of a deposit you’ll have (in Australia, you’ll usually be required to save 5 – 20% of the house price, depending on your borrowing requirements), how close you are to buying, whether you intend to live in the property or use it as an investment – and your income. For more info, read: Guide on Home Loan depositOnce you speak to us, however, we’ll be able to give you a much more accurate indication of your borrowing capacity. Brokers act as the go-between for you and the lender. Lenders will need to know your living expenses, debts, credit score and whether you have dependents. A broker can factor all these things into the right loan. A broker can also explain home loan terms you’ll need to know, such as LVR, which is the initialis for Loan-to-Value Ratio and refers to the percentage of the total loan amount you seek to borrow. They can also explain things like Lenders Mortgage Insurance (LMI) and principal and interest repayments (P&I).

Question #4: What will the true cost of my home loan be?

A great way to utilise the knowledge and experience of a broker is to get them to work out the true cost of your home loan. Based on whether you’re paying principal and interest or interest only, how much of a deposit you have and the length of your loan term, your broker will be able to work out how much you’ll actually pay to the bank over the life of the loan. By maximising your deposit amount and minimising your loan term, you stand to significantly reduce the overall cost of your loan. However, there is much more to answering what the true cost of your home loan will be. Upfront fees such as valuation fees, conveyancing and legal fees need to be added to the total cost. Ongoing fees such as those you can incur for using a redraw facility, monthly service fees and annual fees can be costly. And exit fees such as fixed rate break costs can amount to thousands of dollars. While it’s impossible to forecast the entire cost of your home Ioan to the cent – and let’s not forget how life circumstances and changes can affect your ability to pay your loan too – by contacting a broker they can can help clarify the big picture details. UNO’s state of the art technology delivers results tailored for your personal needs and our team of expert brokers can use this information to help you decide which loan is best for your circumstances from our panel of lenders.

Question #5: What features should my home loan have?

Much like cars, computers and TVs, home loans are stacked with features. Depending on your personal circumstances, some of the features of your home loan will affect the total cost more than others. Things to ask your broker about include the ability to make extra repayments, the use of a redraw facility and/or an offset account: what they mean and which ones are best for you. Different personal scenarios and situations will affect the features you require. You might also anticipate some changes to your situation – children, downsizing or renovations – and others that might surprise you, such as illness and job loss. A broker will help you rank the features in order of most important to least important to you.

Question #6: How can I prepare to work with my broker?

After you’ve set up an account with UNO, a broker can give you a call and go over your details. They will then let you know what you’ll need to supply to progress with your loan application. It’s a good idea to have the following documents ready to share with your broker:

  • ID, payslips
  • Transaction history
  • Tax returns
  • Employment history
  • Proof of funds for a deposit With these things in hand, you’ll be well equipped to start the home loan process and well on your way to getting those shiny new keys to the door. Ok, so are you ready to get started? Here’s some quick links to get you on your way.
  • Check my borrowing power
  • Find me a home loan
  • Book in a quick call with our customer care teamIt’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions. It’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions.Book a call in with UNO
Book Call Now

Book Call Now

UNO home loans

Need help with your home loan?

UNO Brokers are available night and day for a quick review or your situation and bring expertise that will support better decision making that will save you time and money. Book in a quick call when it suits your busy schedule

Get Started

Related Articles

TESTIMONIALS

What our customers are saying

Nadine Steffens
April 19, 2024
Scott and the team at Uno are absolutely 💯 amazing. I don't think I could have done my loan on my own. They are highly motivated and I do recommend them.
Read more
Andrew
April 16, 2024
Dealing with Scott Wilkinson was an absolute delight. Scott is tenacious, hard working and readily available. He made a very stressful process for me and my partner smooth sailing. Would highly recommend.
Read more
Liam Sugiono
April 15, 2024
Amy and her team were efficient and knowledgeable as our broker. They were easily contactable and ensured all our needs were met.
Read more
Mike Vincent
April 10, 2024
Andrew is the best broker I have worked with and one of the few people who understands the investment journey from both a personal and professional standpoint. Andrew is an asset to anyone from a first home buyer to a seasoned investor.
Read more
Yu Su
April 9, 2024
Amy was very help and quick respond when I have questions. Really recommended.
Read more
John Cahill
March 7, 2024
Scott Wilkinson was my broker last year when I sought finance for a new property investment and refinance for my property port folio. He was an absolute delight to work with. He was always professional, on time and always available to talk at a moment's notice to discuss my credit options and give well considered advice; usually this was very much after-hours due to my work commitments during the day. He was always happy to talk. I had not used a mortgage broker in a long time opting to do the re-financing myself. This was primarily due to disappointing experiences I'd had with mortgage brokers in the past. However with the increasing complex nature of dealing with credit providers, I could see that I needed a good advocate to act on my behalf for this particular refinance. In all honesty I did not hold much hope that in the current credit environment I would be able to secure the finance I required for the new property investment I was wishing to secure. Scott found a way however and was able to secure the finance along with the refinance of my portfolio. I have since referred friends to Scott and I know they have been very happy with his work. He is ideal for property investors who have busy day-jobs and need someone who understands property investment strategy and is able to tailor credit advice and options to their needs. Scott provides this advice and information in a way that is clear and concise. He kept me up to date continually during the application process. He made what could have been a very stressful and frustrating process easy and straightforward. I could not recommend Scott and the team at UNO Home Loans more highly. They are all a delight.
Read more
Sally Mackenzie
February 19, 2024
We chose Uno Home Loans from their impressive web site knowing we were going to find it hard, on many fronts, to qualify for a home loan. We were incredibly fortunate to be assigned Mike Parsons as right from the get-go, despite the complexities, he hit the ground running for us. He was incredibly knowledgeable, with years of experience but what was immediately apparent and impressive was that he was totally invested in getting us over the line, doing absolutely everything possible, including working around the clock. Despite it being a relatively small loan in the order of things, Mike never missed a beat, getting docs ready, following up and answering every request from the proposed funder immediately. He kept us informed on progress the minute anything happened, and again if anything needed to be done, he was right on it. In short, we highly recommend Uno, and Mike, knowing what a remarkable job he did, over many weeks, to get us our loan. He got us a great deal, with far better rates than we expected, so we couldn't be happier. In fact, without doubt, you'd be hard pressed to find a more personable, sharp, hard working, dedicated professional who clearly prides himself on getting his customers standout results.
Read more
Rod
February 13, 2024
Scott and his team were just A-mazing. We felt supported through the whole process with the greatest quality and care. Every question answered right in time, or even before we asked. The process was smooth and we got the best outcomes we could have wished for.
Read more
Angela Biddle
February 6, 2024
Our mortgage recently came up for renewal, and with interest rates skyrocketing we were looking for ways to minimise the impact. Michael and his team were proactive and attentive. Michael spent time with us to understand our circumstances. He found mortgage options that worked with our current financial situation and longer investment plans. He presented clear options, providing guidance where needed. He and his team were helpful and responsive - streamlining the process and keeping us updated through the negotiations. In the end, Uno did the heavy lifting and secured a significantly better rate than our current bank offered, all with friendly, personal service. We would highly recommend UNO Home Loans.
Read more
Fotis Bikas
January 15, 2024
I cannot help but congratulate Scott Wilkinson of UNO Home Loans for being an absolute credit to both his company and the entire loans industry. Scott is a truly rare gem of a broker in that he will not only go the extra mile to achieve for each customer the very best deal, but his knowledge of all and sundry within the industry is unsurpassed (you will see what I mean if you speak to him). Additionally, Scott has a clear passion for imparting his wealth of information with each customer, whereas the conversation with most other brokers would simply be over if they could not get you the best deal. For me, Scott Wilkinson of UNO Home Loans stands head and shoulders above the competition and I feel privileged to benefit both from his expertise and professionalism whenever it is time for a refinance or new loan.
Read more
Tomoharu Matsui
January 11, 2024
Michael Parsons helped me a lot when it's difficult to establish my capabilities in loan.
Read more
Gillian Kearon
January 9, 2024
I highly recommend Mike Parsons as a mortgage broker. I couldn't fault the service provided by UNO. Thanks Mike!
Read more