6 questions to ask your mortgage broker

Australians often call on mortgage brokers to help navigate the complexities of finding the right home loan. As an online mortgage broker, UNO helps buyers and refinancers find the best home loan for their situation. Here are six questions you should ask your mortgage broker so they can find the right deal for you.

Australians often call on mortgage brokers to help navigate the complexities of finding the right home loan. As an online mortgage broker, UNO helps buyers and refinancers find a great home loan for their situation. Here are six questions you should ask your mortgage broker so they can find the right deal for you. The fun begins when you unlock the front door and step inside the amazing new place you now call home. But first, you have to jump through some pretty adult hoops to finance your dream. This is where your mortgage broker comes in handy. Your broker can help alleviate the rigours of the home loan process – as long as we find the right one. As a digital mortgage broker, UNO enables you to reap the benefits of a traditional broker without having to leave your home or office. Everything can be done online or over the phone. With a combination of brokers and our specialised mortgage broking technology, we help customers start on a great rate, and stay on a great rate for the life of their loan. No matter which broker you have your eye on however, the following six questions will help as a guide to stimulate the kind of conversations you should be having.

Question #1: Why should I use a broker?

During the September 2018 quarter mortgage brokers settled an unprecedented 59.1 per cent of all residential home loans. The question is, why do so many Australians use one?

  • They can help pair a customer with a home loan product and lender to best meet their needs
  • They can be a valuable source of education and advice for consumers who need to navigate the often-overwhelming complexities of the home loan process
  • They have the potential to introduce customers to more affordable products in some circumstances, on account of their understanding of the options; they can also empower customers to bargain more confidently with lenders
  • If you don’t have the time to do the extensive research required to properly assess the variety of home loan products available to you, a mortgage broker can do this for you (within the panel of products they sell). Ask your broker what they can do for you. Ideally you want choice and access to competitive rates. At UNO we have 30 lenders on our panel, including the big 4, with super competitive rates currently starting from 2.19%(1) (2.61% comparison rate)(2).

Question #2: How much experience do you have?

The Australian Securities and Investments Commission (ASIC) stipulates brokers need to have a Certificate IV in Finance and Mortgage Broking to meet the minimum requirements to operate legally in Australia. Brokers are required to operate under their own Australian Credit Licence (ACL) or as Credit Representative under another entity’s ACL too. It’s always worth checking that your broker has these qualifications before you proceed.

Question #3: How much can I borrow?

The big question plaguing home buyers tends to be, ‘how much can I borrow?’ As a starting point, UNO’s borrowing power calculator will give you a good indication of the approximate amount you can expect to borrow. To use it, you’ll need to know your intended purchase price, how much of a deposit you’ll have (in Australia, you’ll usually be required to save 5 – 20% of the house price, depending on your borrowing requirements), how close you are to buying, whether you intend to live in the property or use it as an investment – and your income. For more info, read: Guide on Home Loan depositOnce you speak to us, however, we’ll be able to give you a much more accurate indication of your borrowing capacity. Brokers act as the go-between for you and the lender. Lenders will need to know your living expenses, debts, credit score and whether you have dependents. A broker can factor all these things into the right loan. A broker can also explain home loan terms you’ll need to know, such as LVR, which is the initialis for Loan-to-Value Ratio and refers to the percentage of the total loan amount you seek to borrow. They can also explain things like Lenders Mortgage Insurance (LMI) and principal and interest repayments (P&I).

Question #4: What will the true cost of my home loan be?

A great way to utilise the knowledge and experience of a broker is to get them to work out the true cost of your home loan. Based on whether you’re paying principal and interest or interest only, how much of a deposit you have and the length of your loan term, your broker will be able to work out how much you’ll actually pay to the bank over the life of the loan. By maximising your deposit amount and minimising your loan term, you stand to significantly reduce the overall cost of your loan. However, there is much more to answering what the true cost of your home loan will be. Upfront fees such as valuation fees, conveyancing and legal fees need to be added to the total cost. Ongoing fees such as those you can incur for using a redraw facility, monthly service fees and annual fees can be costly. And exit fees such as fixed rate break costs can amount to thousands of dollars. While it’s impossible to forecast the entire cost of your home Ioan to the cent – and let’s not forget how life circumstances and changes can affect your ability to pay your loan too – by contacting a broker they can can help clarify the big picture details. UNO’s state of the art technology delivers results tailored for your personal needs and our team of expert brokers can use this information to help you decide which loan is best for your circumstances from our panel of lenders.

Question #5: What features should my home loan have?

Much like cars, computers and TVs, home loans are stacked with features. Depending on your personal circumstances, some of the features of your home loan will affect the total cost more than others. Things to ask your broker about include the ability to make extra repayments, the use of a redraw facility and/or an offset account: what they mean and which ones are best for you. Different personal scenarios and situations will affect the features you require. You might also anticipate some changes to your situation – children, downsizing or renovations – and others that might surprise you, such as illness and job loss. A broker will help you rank the features in order of most important to least important to you.

Question #6: How can I prepare to work with my broker?

After you’ve set up an account with UNO, a broker can give you a call and go over your details. They will then let you know what you’ll need to supply to progress with your loan application. It’s a good idea to have the following documents ready to share with your broker:

  • ID, payslips
  • Transaction history
  • Tax returns
  • employment history
  • Proof of funds for a deposit With these things in hand, you’ll be well equipped to start the home loan process and well on your way to getting those shiny new keys to the door. Ok, so are you ready to get started? Here’s some quick links to get you on your way.
  • Check my borrowing power
  • Find me a home loan
  • Book in a quick call with our customer care teamIt’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions. It’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions.Book a call in with UNO
5 stars for our service reviews from clients

Book Call Now

UNO home loans

Try Plans, by UNO
Mortgage calculators completely reimagined
Get Started
Considering a purchase or refinance?

Try Plans by UNO

Mortgage calculators completely reimagined
Get Started
☎️ 🚫 No cold call promise

Related Articles

TESTIMONIALS

What our customers are saying

Margaret Giles
November 1, 2025
5 stars for our service reviews from clients
Due to complications arising from processes and forms required by the lender, what should have been a simple process became super complicated. UNO Home Loans dealt with everything with calm and serenity and professionalism.
Read more
David Norman
October 31, 2025
5 stars for our service reviews from clients
Outstanding service with almost daily check Ins to help us navigate a very complex process, thank you so much to Paul and team for your highly professional but also personal service to help us achieve our first home purchase in Australia. I highly Recommend Paul Davey for helping to achieve your next property purchase.
Read more
Jodie Simich
October 31, 2025
5 stars for our service reviews from clients
Paul was so helpful throughout the whole process of house purchase. We highly recommend his service :)
Read more
Beth Wells
October 29, 2025
5 stars for our service reviews from clients
Paul and the team at UNO Home Loans have been absolutely amazing, helpful and transparent during the process of purchasing our home. This team has made buying a house an absolute breeze. It has been a 9 year goal for my family and I to get back into the market and from the first zoom call with Paul all the way to settlement I have felt taken care of and at ease. I am so excited to be in our own home and am very grateful for how easy UNO made the experience. UNO offered great communication, clear instructions and got the job done. Thank you Paul and the UNO team. I will definitely be using these services again.
Read more
Mark Russell
October 27, 2025
5 stars for our service reviews from clients
Working with Scott Wilkinson at UNO Home Loans was a genuine pleasure. We used Scott to refinance our home loan and to structure an investment property loan. Both experiences were excellent from start to finish. Scott provided high quality advice, quick turnaround times and sharp pricing outcomes. Nothing was too much trouble. I look forward to using Scott’s services again and highly recommend to others.
Read more
Rudy Seubelan
October 25, 2025
5 stars for our service reviews from clients
Scott and the entire team at UNO has been skilfully in helping and assisted with my complex property financing structure in a such short time frame to execute my first investment property. He has engineered a powerful strategy to accelerate my investment property purchase while ‘Optimising’ my financial position efficiently. I couldn’t be happier with experience. They made the whole process smooth and willing to go extra mile to get me best deal possible. I highly recommend him to anyone looking for reliable and professional broker.
Read more
Wayne Simmonds
October 22, 2025
5 stars for our service reviews from clients
Great service, super responsive and Mike saved us hundreds of dollars by helping us switch to a great new rate. 100% recommend.
Read more
Jonathon Tanner
October 20, 2025
5 stars for our service reviews from clients
If only we could leave 10 stars... We've worked with Scott Wilkinson from Uno on the purchase of our principal place of residence, as well as a recently completed investment property. Scott was excellent throughout the entire process. He's got great communication, works incredibly hard and did everything he could to negotiate us the best deal. As business owners, the investment property was particularly complex and tricky to navigate. Scott helped us from start to finish and ensured we could maximise our borrowing capacity as well as secure a competitive rate. We've got nothing but amazing things to say about the guy and would highly recommend him to anyone considering buying property.
Read more
Gabe Windsor
October 18, 2025
5 stars for our service reviews from clients
Mike Parsons at UNO is absolutely fantastic to work with. He makes the entire home loan and refinancing process so easy and stress-free. Mike is incredibly responsive, proactive with follow-ups, and always goes the extra mile to make sure everything runs smoothly. He takes on all the heavy lifting and explains things clearly every step of the way. A great communicator who genuinely cares about getting the best outcome for his clients. Mike is my go-to mortgage broker, and I’ll continue to use his services for years to come. Highly recommend!
Read more
Kirstie Jenner
October 9, 2025
5 stars for our service reviews from clients
I honestly couldn’t recommend Paul Davey from Uno enough. He went above and beyond to get my pre-approval sorted, even with my tricky circumstances. He guided me through the whole process right through to settlement day and made everything so easy and stress-free. If you need a mortgage broker who actually cares and knows their stuff, he’s the one to call! Epic Service!
Read more
Pensive “Li” Pen
September 9, 2025
5 stars for our service reviews from clients
10/10 Stars Fantastic experience with Mike Parsons (and his team). Mike was quick to respond, explained everything clearly, and secured us a great rate with cashback. The whole refinance process was smooth and stress-free. Mike went above and beyond for us and exceeded all my expectations. 10 out of 10 Stars. Highly recommend!
Read more
I B
August 31, 2025
5 stars for our service reviews from clients
Great experience buying my first home with Mike Parsons and his team. He made the process simple and stress-free, explained everything in great detail along the way and helped me get a great deal. Highly recommend!
Read more