6 questions to ask your mortgage broker

Australians often call on mortgage brokers to help navigate the complexities of finding the right home loan. As an online mortgage broker, UNO helps buyers and refinancers find the best home loan for their situation. Here are six questions you should ask your mortgage broker so they can find the right deal for you.

Australians often call on mortgage brokers to help navigate the complexities of finding the right home loan. As an online mortgage broker, UNO helps buyers and refinancers find a great home loan for their situation. Here are six questions you should ask your mortgage broker so they can find the right deal for you. The fun begins when you unlock the front door and step inside the amazing new place you now call home. But first, you have to jump through some pretty adult hoops to finance your dream. This is where your mortgage broker comes in handy. Your broker can help alleviate the rigours of the home loan process – as long as we find the right one. As a digital mortgage broker, UNO enables you to reap the benefits of a traditional broker without having to leave your home or office. Everything can be done online or over the phone. With a combination of brokers and our specialised mortgage broking technology, we help customers start on a great rate, and stay on a great rate for the life of their loan. No matter which broker you have your eye on however, the following six questions will help as a guide to stimulate the kind of conversations you should be having.

Question #1: Why should I use a broker?

During the September 2018 quarter mortgage brokers settled an unprecedented 59.1 per cent of all residential home loans. The question is, why do so many Australians use one?

  • They can help pair a customer with a home loan product and lender to best meet their needs
  • They can be a valuable source of education and advice for consumers who need to navigate the often-overwhelming complexities of the home loan process
  • They have the potential to introduce customers to more affordable products in some circumstances, on account of their understanding of the options; they can also empower customers to bargain more confidently with lenders
  • If you don’t have the time to do the extensive research required to properly assess the variety of home loan products available to you, a mortgage broker can do this for you (within the panel of products they sell). Ask your broker what they can do for you. Ideally you want choice and access to competitive rates. At UNO we have 30 lenders on our panel, including the big 4, with super competitive rates currently starting from 2.19%(1) (2.61% comparison rate)(2).

Question #2: How much experience do you have?

The Australian Securities and Investments Commission (ASIC) stipulates brokers need to have a Certificate IV in Finance and Mortgage Broking to meet the minimum requirements to operate legally in Australia. Brokers are required to operate under their own Australian Credit Licence (ACL) or as Credit Representative under another entity’s ACL too. It’s always worth checking that your broker has these qualifications before you proceed.

Question #3: How much can I borrow?

The big question plaguing home buyers tends to be, ‘how much can I borrow?’ As a starting point, UNO’s borrowing power calculator will give you a good indication of the approximate amount you can expect to borrow. To use it, you’ll need to know your intended purchase price, how much of a deposit you’ll have (in Australia, you’ll usually be required to save 5 – 20% of the house price, depending on your borrowing requirements), how close you are to buying, whether you intend to live in the property or use it as an investment – and your income. For more info, read: Guide on Home Loan depositOnce you speak to us, however, we’ll be able to give you a much more accurate indication of your borrowing capacity. Brokers act as the go-between for you and the lender. Lenders will need to know your living expenses, debts, credit score and whether you have dependents. A broker can factor all these things into the right loan. A broker can also explain home loan terms you’ll need to know, such as LVR, which is the initialis for Loan-to-Value Ratio and refers to the percentage of the total loan amount you seek to borrow. They can also explain things like Lenders Mortgage Insurance (LMI) and principal and interest repayments (P&I).

Question #4: What will the true cost of my home loan be?

A great way to utilise the knowledge and experience of a broker is to get them to work out the true cost of your home loan. Based on whether you’re paying principal and interest or interest only, how much of a deposit you have and the length of your loan term, your broker will be able to work out how much you’ll actually pay to the bank over the life of the loan. By maximising your deposit amount and minimising your loan term, you stand to significantly reduce the overall cost of your loan. However, there is much more to answering what the true cost of your home loan will be. Upfront fees such as valuation fees, conveyancing and legal fees need to be added to the total cost. Ongoing fees such as those you can incur for using a redraw facility, monthly service fees and annual fees can be costly. And exit fees such as fixed rate break costs can amount to thousands of dollars. While it’s impossible to forecast the entire cost of your home Ioan to the cent – and let’s not forget how life circumstances and changes can affect your ability to pay your loan too – by contacting a broker they can can help clarify the big picture details. UNO’s state of the art technology delivers results tailored for your personal needs and our team of expert brokers can use this information to help you decide which loan is best for your circumstances from our panel of lenders.

Question #5: What features should my home loan have?

Much like cars, computers and TVs, home loans are stacked with features. Depending on your personal circumstances, some of the features of your home loan will affect the total cost more than others. Things to ask your broker about include the ability to make extra repayments, the use of a redraw facility and/or an offset account: what they mean and which ones are best for you. Different personal scenarios and situations will affect the features you require. You might also anticipate some changes to your situation – children, downsizing or renovations – and others that might surprise you, such as illness and job loss. A broker will help you rank the features in order of most important to least important to you.

Question #6: How can I prepare to work with my broker?

After you’ve set up an account with UNO, a broker can give you a call and go over your details. They will then let you know what you’ll need to supply to progress with your loan application. It’s a good idea to have the following documents ready to share with your broker:

  • ID, payslips
  • Transaction history
  • Tax returns
  • employment history
  • Proof of funds for a deposit With these things in hand, you’ll be well equipped to start the home loan process and well on your way to getting those shiny new keys to the door. Ok, so are you ready to get started? Here’s some quick links to get you on your way.
  • Check my borrowing power
  • Find me a home loan
  • Book in a quick call with our customer care teamIt’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions. It’s important to note that the information we give here is general in nature – no matter how helpful or relatable you find our articles. Even if it seems like we’re writing about you, it’s not personal or financial advice. That’s why you should always ask a professional before making any life-changing decisions.Book a call in with UNO
5 stars for our service reviews from clients

Book Call Now

UNO home loans

Try Plans, by UNO
Mortgage calculators completely reimagined
Get Started
Considering a purchase or refinance?

Try Plans by UNO

Mortgage calculators completely reimagined
Get Started
☎️ 🚫 No cold call promise

Related Articles

TESTIMONIALS

What our customers are saying

Cassie Ninness
December 1, 2025
5 stars for our service reviews from clients
Jake was fantastic when refinancing our home loan. The whole process was made so easy by Jake who had a lot of knowledge, was attentive and kept us well informed through the whole process. Such an easy and positive experience and I would recommend him and his services to anyone.
Read more
Kobe Ferguson
November 29, 2025
5 stars for our service reviews from clients
I had the absolute pleasure of working with Jake de Ruyter on our home loan application, and I couldn’t recommend him highly enough to anyone looking to finance a new home. From his lightning-fast response times to his extensive knowledge across every stage of the process, Jake has been a breath of fresh air during what can be a very stressful period. He made sure we understood each step clearly and took the time to explain anything we weren’t familiar with in a way that genuinely made sense. Jake went above and beyond to find the best option for our specific situation, and his dedication has truly set him apart. We will absolutely be using Jake for all future finance needs. Highly recommended
Read more
Riley Nicoll
November 29, 2025
5 stars for our service reviews from clients
My partner and I have just bought our first home and Jake de Ruyter helped us arrange our finance. Jake was an absolute pleasure to deal with. He made the process smooth, stress-free, and straight-forward. He displayed professionalism and open communication throughout the process and was quick to act on every piece of correspondence. We are so happy and will 100% be doing all our future finance through Jake.
Read more
Chris Whiteman
November 29, 2025
5 stars for our service reviews from clients
We chose Paul as our mortgage broker because, as fellow Kiwis, we wanted someone who truly understood us and how we work - and we’re so glad we did. His communication was exceptional from start to finish, always quick to respond (even to our many questions!) and incredibly clear throughout the entire process. Paul secured our loan super quickly and guided us through each step with confidence and ease. Buying a home in Australia can feel overwhelming, but he made everything feel straight forward and stress-free. We would recommend Paul all day long to anyone looking to purchase a home in Australia, and we will absolutely use him again when the time comes. Thank you, Paul - you’ve been amazing.
Read more
Josh Rochford
November 28, 2025
5 stars for our service reviews from clients
Paul and the Team and UNO were fantastic. Very informative and extremely efficient.Highly recommend. Thanks again Paul
Read more
Kealan Kelly
November 27, 2025
5 stars for our service reviews from clients
Mike and team were an absolute pleasure to work with. Super friendly and professional throughout and got us excellent rates
Read more
W S Lam Wong
November 27, 2025
5 stars for our service reviews from clients
When seeking for a loan for my unconventional lending requirements (via a trading trust), none of the Big 4 nor regular brokers could help. I'm glad I found Jesse who has a thorough understanding of my requirements and it has been a pleasant and seamless experience to have my loan organised by Jesse until settlement. A well deserved 5 stars review from me!!!
Read more
Haylee Hollings
November 26, 2025
5 stars for our service reviews from clients
Paul was amazing from the first phone call, he knew what we needed to know before we had even thought about it.. He and his team had us feeling at ease moving from Another country knowing he had us sorted and under control and in good hands. Paul will be our go to for other financial needs in the near future! Thanks again Paul and the team! Thankful kiwis!
Read more
Claire Blackall
November 26, 2025
5 stars for our service reviews from clients
Highly Recommend Paul Davey – Exceptional Mortgage Broker We worked with Paul Davey on a very complex mortgage application, and we honestly couldn’t have asked for a better broker. Paul worked incredibly hard for us from start to finish — he was patient, knowledgeable, and relentless in finding solutions when things got complicated. His communication was outstanding, always keeping us updated and making sure we understood every step of the process. It’s clear he truly cares about his clients and goes above and beyond to achieve the best outcome. We’re extremely grateful for everything Paul did for us and would recommend him without hesitation to anyone looking for a dedicated and trustworthy mortgage broker.
Read more
H Hollings
November 26, 2025
5 stars for our service reviews from clients
Paul is absolutely fantastic, he is absolutely worth reaching out to! He explains things in ways you can understand and help you get or work towards what you are wanting to achieve. You won’t regret reaching out to him and his team at all!
Read more
Owen
November 26, 2025
5 stars for our service reviews from clients
Paul and the team at UNO are excellent, very responsive with sound knowledge, highly recommend.
Read more
Katelin Organ
November 21, 2025
5 stars for our service reviews from clients
Exceptional service from Mike Parsons at UNO Mike recently assisted me with my home loan and managed the entire process with professionalism and expertise. He provided clear guidance, was an excellent communicator, and ensured everything ran smoothly from start to finish as well as obtaining the best rates. I highly recommend Mike Parsons for anyone seeking a knowledgeable and reliable home loan broker - was an excellent experience.
Read more